Platinum Reels
400% up to 2,500 USD + 50 free spins
Table of Contents
ℹ️ Platinum Reels Casino Review – Rating
| Legit and Fairness | 6.3/10 |
| Bonuses and Promotions | 8.9/10 |
| Casino-Style Games | 6.9/10 |
| Payment Methods | 8.3/10 |
| Trust and Safety | 8/10 |
| Customer Support | 8.2/10 |
| User Experience | 7.6/10 |
Our Rating: 7.7/10
🔎 Casino Online – Overview
| Minimum Deposit | 25 USD |
| Maximum Cashout | 5,000 USD Per Week |
| Payout Time | Instant Up To 2-5 Business Days |
| Payment Methods | Visa, Mastercard, Apple Pay, Google Pay, PayPal, Instant Gift Card, Money Rewards Card, Bank Transfer, Bitcoin, Bitcoin Cash, Litecoin, Bitcoin Lightning, Ethereum, Tether, USD Coin |
| Language Website | English |
| Game Titles | Close to 300 |
| Game Types | Slots, Progressives, Table Games, Keno, Plinko, Crash Games, Casual Games, Video Poker |
| Welcome Bonus | 250% Up to 2,000 USD + 50 FS |
| Responsible Gaming | Cooling-Off Period, Self-Exclusion Limit, Deposit Limits |
| License | Curaçao Gaming Control Board |
| Year of Establishment | 2011 |
| Company | Goldridge Solutions Limited |
⚠️Platinum Reels Casino Review – Restricted Countries
Before any attempt to create an account at Platinum Reels Casino, you need to make sure that you’re eligible to join this gambling platform and play real-money games.
Depending on the country of residence, not all players will be allowed to access Platinum Reels Casino. And if you are not allowed, believe us – you’ll know it immediately, since you will get this message upon entering the Platinum Reels Casino into your browser:
This just means one thing.
Participation in the activities and games of Platinum Reels Casino is open only to residents of those jurisdictions where such participation is legal. Wherever gambling is forbidden by the force of law, being a part of Platinum Reels Casino is prohibited.
During our Platinum Reels Casino review, we discovered more than 80 countries that are currently listed as “restricted countries”.
The table below shows the geographic locations and countries whose residents are prohibited from creating an account at Platinum Reels Online Casino.
| Afghanistan | Australia | Bangladesh |
| Belarus | Belgium | Bosnia and Herzegovina |
| Brazil | Bulgaria | Canada |
| Cayman Islands | Central African Republic | Chile |
| China | Columbia | Congo (Democratic Republic) |
| Congo (Republic) | Costa Rica | Cuba |
| Czech Republic | Ecuador | Estonia |
| Finland | France | French Guiana |
| French Polynesia | French Southern Territories | Germany |
| Greece | Guadeloupe | Hong Kong |
| Hungary | India | Indonesia |
| Iran | Iraq | Ireland |
| Israel | Japan | Latvia |
| Lebanon | Libya | Lithuania |
| Macau | Mali | Martinique |
| Mauritius | Mayotte | Michigan |
| Morocco | Myanmar (Burma) | Netherlands |
| Netherlands Antilles | Nevada | New Jersey |
| Nicaragua | Nigeria | North Korea (Democratic People’s Republic) |
| Norway | Pakistan | Philippines |
| Poland | Portugal | Reunion |
| Romania | Russia | Serbia |
| Slovakia | Somalia | South Africa |
| South Sudan | Spain | Sudan |
| Swaziland | Switzerland | Syria |
| Thailand | Turkey | Ukraine |
| United Arab Emirates (UAE) | Venezuela | Yemen |
| Zimbabwe | / | / |
Also, you need to be at least 21 years old to participate in Platinum Reels Casino’s gambling services and events.
🎰Is Platinum Reels Casino Legit?
Now that you know whether your country of residence allows you to become a part of Platinum Reels Casino or not, it’s time to uncover an even more important aspect of this gambling site.
Yes, you guessed it. We are talking about the casino’s trustworthiness, authenticity, and validity.
No matter how bad you’re tempted by any casino’s offer, if that gambling platform is dishonest, scammy, shady, suspicious, and operates without any official gambling permit and license – avoid it at all costs, as the risk of getting your data and money stolen is much greater than any potential winnings.
Unlicensed and dubious online casinos are well-known for their unfair terms and games, but also your safety as a player is questionable because if any dispute arises, you won’t be legally protected.
This, in other words, means that there’s no higher instance or regulatory body to file a complaint with, so you’re basically on your own.
Now, this is a touchy subject and a double-edged sword when it comes to Platinum Reels Casino.
First of all, Platinum Reels Casino was launched in 2011, which means that this gambling platform has been around for over a decade. This itself is a strong indicator of the casino’s legitimacy, but in practice it actually does not prove anything.
At the time of writing our Platinum Reels Casino review, we couldn’t find any information on their website about licensing and the ownership, which made us think initially that this gambling site operates without any license and regulatory oversight.
The Controversy of the Platinum Reels Casino’s Gambling License
We decided to dig deeper, so we reached out to the casino representatives, asking them about the licensing and the ownership.
They told us that Platinum Reels Casino is owned and operated by Goldridge Solutions Limited and that it holds a Curaçao gaming license.
While the offshore Curaçao gaming license is widely recognized in the online gambling world (but it still provides less stringent protection compared to the licenses issued by the most reputable regulatory bodies such as the UK Gambling Commission and the Malta Gaming Authority), there’s not much information about Goldridge Solutions Limited.
This casino operator has been active in the gambling industry since 2005, and many online casino brands operated by Goldridge Solutions Limited tend to use the Realtime Gaming software (as is the case with Platinum Reels Casino).
Since there’s a lack of publicly available info about this company (no official company website, no clear corporate disclosures, or any other relevant data), the reputation of Goldridge Solutions Limited remains controversial.
In other words, there’s no accessible public database that independently and objectively confirms Goldridge Solutions Limited itself as a (Curaçao) license holder.
We also need to mention the fact that Platinum Reels Casino has been blacklisted by many third-party reviews that are abundant with negative ratings and report problems, such as repeated complaints about slow payouts (or no payouts at all), inefficient customer support, and the loss of deposited funds.
The legitimacy of any online casino means that the gambling operations are legally regulated, while the licensing and ownership stay transparent and publicly disclosed.
So, even though this gambling platform claims that it has a Curaçao gaming license and that it is owned and operated by Goldridge Solutions Limited, the lack of transparency and the solid proof about the valid gambling license led us to the conclusion that Platinum Reels Casino cannot be widely considered a legitimately regulated gambling platform in the industry.
If you want to make Platinum Reels Casino your gambling destination, our advice would be to approach this online casino with full caution. If you prioritize fair treatment and overall security, maybe you should choose some alternative online casinos for real-money gambling.
Responsible Gaming
But we are not done with the casino’s legitimacy, fairness, and safety yet.
The responsible gaming policy of any online casino shows how much a casino cares about players’ well-being.
Platinum Reels Casino did implement several important responsible gaming measures, but, in our opinion, this casino’s segment could be improved.
There are three responsible gaming tools available at this platform:
- A minimum 7-day cooling-off period.
- A minimum 6-month self-exclusion period.
- Daily, weekly, and monthly deposit limits.
Increases in previously decreased deposit limit requests will only be effective after 48 hours.
Also, if you choose to opt for a minimum of six months self-exclusion period, Platinum Reels Casino can make a decision, at its sole discretion, to keep your account closed indefinitely.
Other Responsible Gaming Measures
Platinum Reels Casino delivers some advice on how to avoid problems with gambling.
For example, they state that you should “decide beforehand how much money you are willing to spend”, or that you shouldn’t “try to recoup your losses, as they may only increase.”
Although it is important to remember that gambling is a form of entertainment and a game of chance, with no secret formulas to quickly get rich and pay off debts, these recommendations are declarative by their nature.
This means that these measures are not built-in responsible gaming tools, nor specific player protection mechanisms that can seriously lower the risk of developing gambling disorders or compulsive gambling addiction.
Just for comparison’s sake – telling smokers that smoking kills won’t do much to help them quit. The exact same thing applies here.
However, Platinum Reels Casino does offer a self-assessment test to players who are worried about whether gambling interferes with their daily activities.
In addition, this gambling site partners with third-party independent and specialized organizations, whose job is to provide help and support to players who are struggling with gambling-related problems.
We are referring to organizations such as NCP Gambling and Gamblers Anonymous.
Like we said at the beginning of our Platinum Reels Casino review, this gambling platform prohibits underage gambling. Real-money play at Platinum Reels Casino is available only to players older than 21 years of age.
Minors cannot join and play at this online casino under any circumstances. Any and all play by any ineligible person will be voided, including any winnings accruing to any ineligible person.
Furthermore, Platinum Reels Casino may perform a KYC verification procedure at any given time by requesting your proof of age in order to ensure the prohibition of play by minors.
Finally, Platinum Reels Casino offers parents the use of filtering programs, such as Cyber Patrol, Safe Kids, Solid Oak, or Net Nanny, to protect their children from accessing any gambling sites, including Platinum Reels Casino.
Legit and Fairness: 6.3/10
💰Platinum Reels Casino Review – Bonuses and Promotions
Platinum Reels Casino has an interesting promotional offer, at least.
There are two welcome bonus packages – one for traditional gamblers and the other for the crypto-savvy players, both of which are redeemable twice.
Also, you will find two weekly restrictions-free cashback offers, as well as daily promotions, where you can get an extra 20% when you use crypto or Mastercard.
Platinum Reels Casino has prepared a special VIP program with a unique VIP wheel feature, but you can also unlock a lot of privileges and rewards by participating in the casino’s loyalty program that is available to all players as soon as they make their first deposit.
In addition, Platinum Reels Casino holds a record of its previous promotions, which go back all the way to 2018. They even dedicated a whole page to this casino segment, which is quite interesting.
Some of these promotions include the 100k Gravy Train Giveaway promotion, the Mistletoe Mischief promotion, the Haunted Pumpkin Grab promotion, the Flip for Your Fortune promotion, and many others.
Before we look at the current promotional offer available at Platinum Reels Casino, we want to introduce you to some general bonus rules at Platinum Reels Casino.
Here’s what we found out in our Platinum Reels Casino review.
General Bonus Rules at Platinum Reels Casino
Only registered players are eligible to receive promotions, and the bonuses will be given only once per household and/or per account.
Before you make a deposit, you need to claim a bonus. Bonus requests after players have started wagering or completed their deposit will be declined.
All bonuses will be credited to your real account as casino credits only, unless otherwise stated.
Also, all bonuses, including cashback offers, no-deposit bonuses, purchase bonuses, and any other bonuses, must be wagered at least 30 times before withdrawing, unless otherwise stated.
Different games contribute differently towards wagering requirements, as shown in the table below:
| GAMETYPE | WAGERING CONTRIBUTION PERCENTAGE |
| All Slots | 100% |
| Scratch Cards | 25% |
| Keno | 10% |
| All other games, network progressive slots, and tournament wagers do not contribute to meeting playthrough requirements. | Excluded |
Progressive games and selected specialty and table games cannot be played with bonus funds or promotional credits.
These games can only be played using real money. Games that display a ‘lock’ symbol indicate they cannot be played with bonus funds.
Wagering free-bonus money, loyalty points, or winnings originating from bonus money in conjunction with a deposit greater than 10 USD is not permitted.
All winnings over and above the originally stated maximum cashout on free bonuses will be forfeited.
A promotion is considered complete when you meet the wagering requirements or when the balance is exactly zero.
Only one withdrawal is permitted per match bonus, and the first withdrawal request will be subject to the KYC procedure.
If you choose to reverse the withdrawal, any future withdrawal requests for that bonus will be limited to the amount of the original request.
Players with one or more pending withdrawals currently in their account are not eligible to receive any bonuses, promotional or otherwise, until such withdrawals are either processed or cancelled.
You cannot use any bonus or promotion in conjunction with any other promotional offer, and winnings originating from consecutive or multiple bonus claims are not permitted.
If bonus abuse is suspected, management of Platinum Reels Casino may refuse bonuses.
Platinum Reels Casino reserves the right to journal out any winnings of bonus money that are in excess of the maximum cashout limit stated. Afterwards, the excess funds will be removed from the associated pending withdrawal.
If a bet of over 10 USD is placed on any bonus code that holds a bet size restriction of 10 USD, all potential winnings from this bet will be void.
Free Bonuses (No-Deposit Bonus at Platinum Reels Casino)
The minimum and the maximum withdrawal limits allowed on free money bonuses and free spins are capped at 100 USD, unless otherwise stated. There’s a 30x wagering requirement attached to both free money bonuses and free spins.
Wagering free-bonus money, loyalty points, or winnings originating from bonus money in conjunction with a deposit greater than 10 USD is not permitted.
All winnings over and above the originally stated maximum cashout on free bonuses will be forfeited.
Maximum cashout limits on loyalty points are as follows:
- Blue/Club Tier – 100 USD or redeemed value, whichever is higher.
- Silver Tier – 250 USD or redeemed value, whichever is higher.
- Gold Tier – 500 USD or redeemed value, whichever is higher.
- Platinum Tier – 1,000 USD or redeemed value, whichever is higher.
You need to make a verification deposit and wager it at least once before you can withdraw winnings originating from a no-deposit bonus.
A maximum of 1 withdrawal earned from the free money bonus will be paid per deposit.
If you make multiple withdrawal requests without making a valid deposit between each free bonus claim, all withdrawals in question will be forfeited. Also, each deposit made must be wagered at least once.
You have a limit of maximum free consecutive coupon redemptions without a deposit. In other words, there’s a limitation in how many consecutive no-deposit bonus (free bonus) claims you can make.
If you’re offered a no-deposit (free) bonus and are unable to redeem this bonus due to reaching your cap, you will have to make a deposit in order to reset your free bonus allowance.
Depending on your loyalty status or tier, here’s the number of consecutive no-deposit (free) bonus claims you can make:
| LOYALTY STATUS | NO. OF FREE BONUSES PERMITTED |
| Club | 2 |
| Silver | 3 |
| Gold | 5 |
| Platinum | 6 |
Keep in mind that this only applies to slot players. This means that players with alternative game types may experience lower allowances than stipulated above.
All free (no-deposit) bonuses have attached wagering requirements to them. So, make sure to familiarize yourself with the wagering obligations specific to the free bonus that you have been offered.
Platinum Reels Casino is aware that some no-deposit bonus links may be posted on other websites.
If Platinum Reels Casino has enough grounds to prove that you did not receive the particular no-deposit bonus through the exclusive means that this promotion was sent out, this gambling platform will not honor any payout requests from the player, even if he/she has met wagering criteria.
Winnings made with duplicate accounts will automatically become void and will be removed from the accounts, and duplicate accounts will be locked.
Loyalty points form part of a free-money offer and are subject to a wagering requirement of 1x before being withdrawable.
Welcome Bonus Package(s)
1) 1stand 2ndDeposit – 250% Match Up to 2,000 USD + 50 FS
The first and the main welcome bonus package at Platinum Reels Casino is designed for fiat players on their 1st and 2nd deposits.
The welcome offer consists of a 250% match bonus of up to 2,000 USD and 50 free spins. Since the offer (without free spins) is redeemable twice, we can say that the welcome bonus package is quite generous.
To claim a 250% match bonus of up to 2,000 USD, you need to make a minimum deposit of 10 USD and enter the special bonus code.
There are no maximum cashout restrictions, but you need to wager both the deposit amount and the bonus amount 40 times to withdraw winnings.
When you complete the first deposit match bonus, you will be credited 50 free spins that you can use on slots, such as Great Golden Lion, Mighty Drums, and Fortunes of Olympus.
However, you can claim 50 free spins after you type in the special bonus code.
The free spins hold a 30x wagering requirement and a maximum cashout of 100 USD.
2) Crypto Welcome Offer – 400% Match Up to 2,500 USD + 50 FS
Another welcome bonus offer is designed for only crypto players (players who make their first deposit in cryptocurrency).
The crypto welcome offer consists of a 400% bonus of up to 2,500 USD and 50 free spins.
You can redeem the 400% bonus of up to 2,500 USD twice if you make a minimum deposit of 10 USD (in available cryptocurrency) and type in the special bonus code.
Once you complete the 35x wagering requirements (deposit + bonus), you will be credited with an extra 50 free spins that you can use on any of the following slots:
- Great Golden Lion
- Mighty Drums
- Fortunes of Olympus
But to claim these 50 free spins, which hold a 30x wagering requirement, you have to enter a special crypto bonus code.
The maximum bet value is 10 USD.
Other Bonuses and Promotions
More Money Monday (200% Up to 100 USD)
Your first deposit at the beginning of the week (Monday) can bring a 200% bonus of up to 100 USD if you use a special bonus code.
The minimum deposit for this bonus is 35 USD, and you can redeem it once every Monday.
Before making a withdrawal request, you need to meet a 30x wagering requirement.
On the other hand, withdrawal limits depend on your loyalty status:
| VIP (LOYALTY) STATUS | WITHDRAWAL LIMIT |
| Club | 250 USD |
| Silver | 500 USD |
| Gold | 750 USD |
| Platinum | 1,000 USD |
The Big Payback (Round of Spins + 50% Bonus Up to 100 USD)
If you deposited at least 50 USD or more in the past 7 days, you will receive a round of spins on Tuesday.
Gold and Platinum VIP tiers have to use this special bonus code, while Club and Silver loyalty tiers have to enter another bonus code in order to get these free spins.
But regardless of your VIP/loyalty class, if you use the following promo code, you will get a 50% bonus of up to 100 USD, which comes with 35x wagering requirements and no maximum cashout limits.
You can use these free spins on the Santa’s Reel Wheel slot game. Keep in mind that winnings from these free spins come with a 30x wagering requirement.
Gold and Platinum VIP tiers have a maximum cashout limit of 500 USD, while Club and Silver loyalty tiers have a maximum cashout limit of 250 USD.
You can claim the match bonus once every Tuesday.
Double Take Wednesday (100% Up to 100 USD)
If you make 2 deposits on Wednesday and type in the special promo code, you will receive a 100% bonus match of up to 100 USD.
You can claim this bonus twice every Wednesday, and the minimum deposit you have to make is 25 USD. Before you make a withdrawal request, you have to meet 30x wagering requirements.
Withdrawal limits are based on your loyalty status:
| VIP (LOYALTY) STATUS | WITHDRAWAL LIMIT |
| Club | 250 USD |
| Silver | 500 USD |
| Gold | 750 USD |
| Platinum | 1,000 USD |
All Day Slots Bonus (50% Up to 150 USD)
The All Day Slots Bonus promotion brings you a 50% match bonus of up to 150 USD if you type in the special bonus code on Thursday.
There are no maximum cashout limits, and you can claim this bonus an unlimited number of times every Thursday.
The minimum deposit for this bonus is 25 USD, and you have to complete 25x rollover requirements.
The maximum bet value is 10 USD.
Freedom Friday (75% Up to 100 USD or 50 Free Spins)
Every Friday at Platinum Reels Casino you have the freedom of choice between two offers – match bonus or free spins.
With this special bonus code, you can receive a 75% match bonus of up to 100 USD, or you can use this promo code to get 50 free spins.
The minimum deposit required for each of these bonuses is 25 USD. Also, you can claim each of these bonuses – free spins or match-up bonus – up to 2 times on Friday.
No matter what you choose, each bonus carries a 30x wagering requirement and the maximum cashout limit of 500 USD.
The Weekend Special (80% Match Bonus Up to 10 Deposits)
This is quite an interesting offer.
If you make 10 weekend deposits between Saturday and Sunday and you type in a special bonus code, you will receive an 80% match bonus.
This offer, which has no maximum cashout limits, is available to Club, Silver, Gold, and Platinum loyalty tiers.
You can enjoy an 80% match bonus on up to 10 weekend deposits of 125 USD each.
However, before you make a withdrawal, you need to complete 40x wagering requirements.
Weekly Cashback
Platinum Reels Casino offers two weekly cashbacks:
- Up to 25% cashback on all clean net deposits made between Monday and Wednesday, which you can claim on Thursday;
- Up to 50% cashback on all clean net deposits made between Thursday and Sunday, which you can claim on Monday.
Once you redeem this offer, the cashback bonus will be added to your casino account right away.
However, you cannot claim the weekly cashback bonus if you have an active bonus or pending withdrawal in your account.
However, the cashback percentage depends on your loyalty status and the percentage of your net losses for the week.
Net losses are calculated using the following formula: Total Clean Deposits – CashIns – Total Casino Live Balance.
Let’s take a look at the table below.
| VIP (LOYALTY) STATUS | MON-WED CASHBACK / THU-SUN CASHBACK (PERCENTAGE) | MAXIMUM CASHBACK CASHOUT |
| Club | 10% / 20% | 1x |
| Silver | 15% / 30% | 2x |
| Gold | 20% / 40% | 3x |
| Platinum | 25% / 50% | 5x |
The maximum cashout values are as stipulated in the table above or 100 USD, whichever is the higher value.
The maximum cashback earnings per cashback period (Monday to Wednesday or Thursday to Sunday) are capped at 1,500 USD. But the maximum cashback earnings per week (Monday to Sunday) are capped at 3,000 USD.
On the other hand, the minimum cashback earnings are 2 USD. You cannot claim cashback earnings lower than this limit.
You can use the cashback bonus within 8 days, starting from the day this offer was credited to you.
Also, both of these cashback offers are subject to a 25x wagering requirement.
However, if you want to claim a cashback offer, but your withdrawals are below 500 USD, Platinum Reels Casino will apply a 35 USD fee.
For instance, if you request a withdrawal of 200 USD, only 165 USD will be processed to your bank account.
Referral Program
Platinum Reels Casino delivers a “Refer a Friend” program with no additional registration requirements.
All you have to do is fill in an online form, which can be found at your cashier, and provide the contact information of interested friends, family, and colleagues.
Afterwards, they will be invited to sign up at Platinum Reels Casino, and if they sign up successfully and make a qualifying deposit, you will earn 20 USD.
However, your friends (referees) will be excluded from this promotion under the following circumstances:
- You (referrer) and your friend (referee) reside within the same household and share the same physical address.
- You and your friend share the same email address.
- You and your friend share the same credit card number and/or banking details.
- You and your friend utilize a shared computer environment such as a library, workplace, fraternity, university, or school.
Platinum Reels Casino reserves the right to void all referrals and any related bonuses and/or winnings if the rules above are disregarded.
The email addresses and other information you provide about your friends (other potential players) will be used to send invitation emails on your behalf.
Also, Platinum Reels Casino may also contact you about your participation in the referral program.
Once you complete the online form for the “Refer a Friend” program, you become a referrer and will be eligible to receive the credit, benefit, or other reward advertised in this offer if your friend (referee) makes a qualifying deposit of 25 USD after signing up.
You are allowed to refer as many friends as you like by only referring friends who are real individuals and who meet the requirements of the referral program.
Once your friend signs up at Platinum Reels Casino and makes a minimum real money deposit of 25 USD, you will receive a 20 USD bonus, which will be credited to your casino account at the beginning of the month.
Here are some conditions and rules that apply to the referral program:
- You as a referrer need to have a valid account and to be at least 21 years old.
- The 20 USD bonus carries a 20x wagering requirement.
- The maximum cashout from the 20 USD bonus is 500 USD.
Prosperity Pots: Lucky Coins
Platinum Reels Casino has launched a fresh promotion in the form of the Prosperity Pots: Lucky Coins game.
This is a modern 5-reel, 243-way jackpot slot machine which offers many features, such as the Red Mystery Envelope, the Jackpot Pick Feature, and Hold & Spin Features.
By playing this jackpot, you can collect coins, chase the legendary Fu Gods, and experience a game packed with high-volatility thrills, multipliers, and jackpots.
Every spin brings the chance to uncover Mini, Minor, Major, or Grand Jackpots — with upgrades that could turn fortune in your favor.
If you deposit 100 USD or more between the 14th of January and the 27th of January 2026, you will receive 50 free spins on the 28th of January.
VIP and Loyalty Program
When you create an account and make your first successful deposit, you automatically become a member of the Platinum Reels Casino loyalty program.
This means that the membership in the casino’s loyalty program is completely free and is given to all players who play real-money games, as there’s no requirement for any additional registration.
This is a typical point-based system where you accumulate or collect loyalty points (CP – comp points). These points can be exchanged for Platinum Reels Casino credits at a rate of 1,000 points = 1 USD.
By exchanging your points for these credits, you earn loyalty points faster and gain more unique benefits that will enhance your play even further.
The more CPs you collect, the higher your loyalty status will be. So, as you accumulate loyalty points, you will progressively climb up the loyalty status ladder that consists of 4 different levels:
- Blue/Club
- Silver
- Gold
- Platinum
Basically, you will get 1 CP for every 1 USD wagered on slots, scratch cards, and bingo games.
However, making real-money bets on progressives, selected specialty games and table games (roulette, blackjack, and video poker), and other games will not contribute towards earning loyalty points.
So, after you register, your status will automatically be set to the first loyalty level (Blue/Club).
Afterwards, when you start making bets and deposits, you will earn more loyalty points, allowing you to unlock new loyalty tiers. Also, once you reach a certain deposit milestone, your loyalty status will be upgraded.
More importantly, as you climb up the loyalty ladder, you will get the chance to earn more loyalty points, as the exchange ratio becomes progressively better.
For instance, with the Club tier, you will get 1 loyalty point for each 1 USD wagered. But once you reach the Silver tier, each 1 USD will bring you 1.25 loyalty (CP) points.
However, if you choose to redeem loyalty points for casino credits, you need to know that there are maximum cashout (withdrawal) limits depending on your loyalty status:
- Blue/Club Tier – 100 USD or loyalty points redeemed value, whichever is higher.
- Silver Tier – 250 USD or loyalty points redeemed value, whichever is higher.
- Gold Tier – 500 USD or loyalty points redeemed value, whichever is higher.
- Platinum Tier – 1,000 USD or loyalty points redeemed value, whichever is higher.
The table below shows benefits and perks of the loyalty program and the total amounts of deposits made (lifetime deposits) since you opened an account at Platinum Reels Casino needed to move on to another loyalty level.
| LOYALTY STATUS | LIFETIME DEPOSITS | BENEFITS AND PERKS |
Club/Blue | 1,000 USD or less | 1 CP per 1 USD wagered20% cashback on Mondays and ThursdaysWeekly freebiesTailored bonuses |
Silver | 1,001 USD – 3,000 USD | 1.25 CPs per 1 USD wagered30% cashback on Mondays and ThursdaysIncreased weekly freebiesTailored bonuses |
Gold | 3,001 USD – 15,000 USD | 1.5 CPs per 1 USD wagered40% cashback on Mondays and ThursdaysIncreased weekly freebiesTailored bonusesIncreased table limitsNo maximum cashout deals |
Platinum | 15,001 USD or more | 2 CPs per 1 USD wagered50% cashback on Mondays and ThursdaysIncreased weekly freebiesTailored bonusesIncreased table limitsNo maximum cashout dealsDedicated VIP host |
VIP Program at Platinum Reels Casino
Platinum Reels Casino clearly makes a difference between the loyalty program and the VIP program, although there’s certain overlapping.
In other words, only Gold and Platinum loyalty tiers are at the same time members of the casino’s VIP club, and they can enjoy exclusive bonuses, increased comp points, higher withdrawal limits, special gifts, bigger cashback rewards, and the list goes on.
Platinum VIP tiers even have a dedicated personal VIP manager.
Here are all the benefits of the Platinum Reels Casino’s VIP program.
- Dedicated VIP Host. Personal account managers dedicated to providing the highest level of service and best VIP treatment.
- Exclusive Promotions. These promotions are designed to suit your gameplay, but you will also be informed about the upcoming events, deals, and offers.
- Special Gifts. Whether it is your birthday, anniversary, or any other special moment in your life, Platinum Reels Casino will reward you with special gifts.
- VIP Events. VIP tiers enjoy an all-access pass to exclusive events like football games, destination holidays, and more.
- Higher Limits. Deposit limits are based on your VIP and loyalty status level. So, the higher you climb the loyalty ladder, the higher the limits on funding your account.
- Cashback Bonuses. Cashback rates increase the higher your loyalty (VIP) level is.
Now, let’s take a look at 4 special bonuses exclusively tailored to members of the VIP club.
1) Exclusive Daily VIP Bonus
- 90% match bonus of up to 500 USD if you use a special bonus code.
- Wagering requirement: 40x
- Minimum required deposit is 50 USD.
- No cashout limits apply.
- No bets above 10 USD are allowed.
- You can claim this bonus once a day between Monday and Sunday.
- You cannot redeem this bonus if you have pending withdrawal(s).
2) Exclusive Weekly VIP Bonus
- 120% match bonus of up to 500 USD if you use a special bonus code.
- Wagering requirement: 35x
- Minimum required deposit is 50 USD.
- Cashout Limits: 3,000 for Gold tier and 5,000 for Platinum tier.
- You can claim this bonus twice a week between Monday and Sunday.
- You cannot redeem this bonus if you have pending withdrawal(s).
3) Exclusive Monthly (1) VIP Bonus
- 115% match bonus of up to 200 USD if you use a special bonus code.
- Wagering requirement: 40x
- Minimum required deposit is 75 USD.
- No cashout limits apply.
- No bets above 10 USD are allowed.
- You can claim this bonus twice a month.
- You cannot redeem this bonus if you have pending withdrawal(s).
4) Exclusive Monthly (2) VIP Bonus
- 140% match bonus of up to 350 USD if you use a special bonus code.
- Wagering requirement: 25x
- Minimum required deposit is 75 USD.
- Maximum cashout: 20 times the bonus capped at 7,000 USD.
- You can claim this bonus twice a month.
- You cannot redeem this bonus if you have pending withdrawal(s).
The VIP Wheel
Gold and Platinum tiers have the opportunity to spin the special VIP wheel and earn amazing rewards, such as a 1,000 USD gift card (voucher), 50 VIP spins, a 40 USD chip, a 5,000 USD cash money bonus, 100% cashback, an Apple iPad Pro, and others.
For every 200 USD accumulative deposit you make, you will unlock 1 spin on the VIP wheel, where you’ll play for a chance to earn a 10,000 USD cash jackpot.
There’s a maximum limit of 3 VIP spins per day. Rewards that you earn by spinning the VIP wheel come with some conditions and wagering requirements.
- VIP spins and chips are subject to a 25x wagering requirement, with the maximum cashout of 3,500 USD.
- If you earn the cash money bonus, you will need to wager it 10 times, and the maximum cashout is 4 times the bonus amount. The casino cash cannot be exchanged for real cash.
- Cashback rewards carry a 20x playthrough requirement, and they come with the maximum cashout limit of 10x the cashback value.
If you win the 9-inch Apple iPad Pro or the 1,000 USD voucher (gift card), but you cannot accept these rewards for any reason, you will get 750 USD in casino cash instead.
You can use the redeemed cash prizes to make deposits at Platinum Reels Casino in order to score another jackpot win.
This holds no wagering requirement, and the maximum withdrawal limit is 1x the awarded amount.
Bonuses and Promotions Rating: 8.9/10
🎮Platinum Reels Casino-Style Games
At the time of writing our Platinum Reels Casino review, the game lobby of this gambling platform offers close to 300 games only, which, compared to many other casinos in the online gambling industry, makes it a really small-sized game library.
Similar to Yebo Casino, Jackmillion Casino, and Thunderbolt Casino, the entire game selection at Platinum Reels Casino is powered by Realtime Gaming – a software provider well-known in the iGaming industry for its high-quality gaming products and other solutions.
This all means that Platinum Reels Casino is a single-vendor gambling site, as it runs only on one game software. The vast majority of other online casinos deliver thousands of games supplied by dozens of casino studios.
However, RTG software (also known as SpinLogic Gaming), which has been around in the betting industry since 1998, is one of the most recognized software companies in the iGaming world, as its products and games ensure engaging animations, high-quality graphics, and an overall seamless gaming experience.
Since this casino is powered by a single software provider and offers almost 300 games in total, players looking for greater game variety should consider other online casinos, as Platinum Reels Casino may not be the ideal gambling destination for them.
All games featured at Platinum Reels Casino are divided into several categories:
- Casual Games
- Slots
- Specialty
- Table Games
- Video Poker
- Progressives
Also, if you want to find and play the latest releases, you can head to the “New Games” category, which, at the time of writing this Platinum Reels Casino review, offers only 17 options.
Slots
As expected, slots make up the majority of games at Platinum Reels Casino.
You can choose from 230 captivating and amazing slot options, but you should always keep in mind that this is a fairly modest slot lobby.
The vast majority of these RTG slots come with intriguing storylines, entertaining themes, high-quality graphics, vivid colors and featured images, and immersive sounds that practically invite you to play these slots.
At first glance, someone would think that players need to create an account or log in to try these slot games in practice mode.
Fortunately, that’s not the case, as unregistered players can also play slots at Platinum Reels Casino in demo mode, which allows them to test these games first before deciding to spend any real money.
Play-for-fun mode is also a convenient option for veteran players as well, as this option lets them try out their new game strategies and skills.
Once you click on any slot of your choice, you will be presented with the volatility level (high, medium, or low), slot theme, paylines, and the main features of the particular slot. Also, you’ll be able to choose between real-money play mode and the fun mode.
We especially appreciate the transparency related to slots’ volatility levels that show how often the slot machine is expected to pay out.
Some of the most played slots at Platinum Reels Casino include titles such as Buffalo Mania Thunder Spring, Temple Totems, Regal Reels, Hades’ Flames of Fortune, Fjord’s Fortune, and others.
Progressive Games
Progressive games, as the name suggests, are a special game category at Platinum Reels Casino that includes progressive jackpots and other games whose ultimate prize or jackpot increases incrementally with each bet placed.
At the time of writing our Platinum Reels Casino review, there are 11 progressive games available at this gambling platform.
Each of these games showcases on their colorful featured images the current prize pool.
- Jackpot Cleopatra’s Gold Deluxe
- Shopping Spree II
- Jackpot Pinatas Deluxe
- Jackpot Cleopatra’s Gold
- Megasaur
- Spirit of the Inca
- Aztec’s Millions
- Caribbean Draw Poker
- Caribbean Stud Poker
- Caribbean Hold’em Poker
- Let’em Ride
The last four progressive games on the list above also belong to the group of table games.
Table Games and Video Poker
If you’re not a fan of fast-paced slots or you just want to take a break from the modern video slot machines and dive into the traditional casino venue, Platinum Reels Casino has prepared a humble but decent table game library.
Unlike slots or instant games, with table games you cannot rely only on luck and RNG (Random Number Generator) technology. You need to have some gambling experience and to be familiar with game rules.
More importantly, you have to have certain gambling skills and apply particular strategies in order to win.
At the time of writing our Platinum Reels Casino review, there are 14 table games available at this gambling site.
Here are all of them:
- Akbar Romeo Walter
- Teen Pattu
- Andar Bahar
- 32 Cards
- Lucky 7
- Baccarat
- 21 Suit’em Up Blackjack
- Blackjack + Perfect Pair
- Caribbean Draw Poker
- Caribbean Stud Poker
- Caribbean Hold’em Poker
- Let’em Ride
- 21 Blackjack
- Tri Card Poker
Video poker is also a specific table game that offers a mix of skill and chance. Instead of playing against other players, like you would normally with live dealer games, your opponent is the machine.
Nevertheless, that does not change the fact that you do need knowledge, skills, and poker proficiency in order to win.
At Platinum Reels Casino, you can choose from 15 different video poker games:
- Pick’Em Poker
- Aces & Eights
- All American Poker
- Bonus Deuces Wild
- Bonus Poker
- Bonus Poker Deluxe
- Deuces Wild
- Double Bonus Poker
- Double Double Bonus Poker
- Double Double Jackpot Poker
- Double Jackpot Poker
- Jacks or Better
- Joker Poker
- Loose Deuces
- Sevens Wild
Casual and Specialty Games
Casual games are exactly what they sound like – an opportunity to relax, have fun, and enjoy a game without the need for special skills or a prepared strategy. A perfect option for your coffee break.
Basically, these are plinko and crash games that offer immediate results and instant gratification.
These are speedy and expeditious options, where you will know whether you won or lost after just a couple of seconds or minutes.
Platinum Reels Casino offers four of them: Fu Long Plinko, Under Pressure, Ripcord Rush, and Galaxy Blast.
Maybe the name “Specialty” would make you think that this game category offers something new, original, unique, and different than any other games in the Platinum Reels Casino’s game library.
But that’s not the games, as these games basically deliver the same value as the mentioned casual games – fun and excitement.
We are talking about games such as Banana Jones, Fish Catch, European Roulette, and Keno.
Live Dealer Games
At the time of writing our Platinum Reels Casino review, there are not any live dealer games available at this gambling platform.
Since running on the RTG software, this online casino primarily focuses on slots and table games.
So, if you want to interact with professional live dealers and other gamblers in real time and to feel the authentic brick-and-mortar casino atmosphere from the comfort of your home, you will have to switch to another online gaming venue.
Tournaments
During our Platinum Reels Casino review, we came across only one tournament at this gambling platform called “The Big Game”.
The top 30 players will split 400,000 USD, which is the total prize pool.
Every spin, every deposit, and every win contributes toward your (higher) position in the leaderboard.
This tournament features an American football theme, where “every move is a game-winning drive.”
The rules are quite simple. You need to spot a ball (🏈) next to your name and score an instant surprise play bonus.
Even though there’s currently only one active tournament available, Platinum Reels Casino does have a special page dedicated to slot tournaments.
Here are some important Platinum Reels Casino tournament rules you should know.
- You cannot register for any slot tournament with free (bonus) money, which basically means that Platinum Reels Casino mostly hosts buy-in tournaments (you have to an pay entry fee in order to participate);
- If you register for a slot tournament with funds from any form of free bonus, winnings earned from the tournament will be forfeited.
- You’re allowed to unregister prior to the tournament beginning.
- Unregistering from a tournament will credit you back the total buy-in money (buy-in refund).
- However, if you did register for a tournament but haven’t actively participated in it, the buy-in amount will not be refunded.
- If you withdraw from the tournament before it is over, the entry fee will be forfeited.
- If you register for a tournament and are not logged in to your casino account at the time when the tournament starts, you forfeit your entry fee.
- All tournament prizes will be automatically added to your account.
- Winnings from buy-in tournaments have a maximum cashout limit of 100 USD or 1x the prize, whichever is greater.
- Winnings from free-entry tournaments are limited to a maximum withdrawal of 100 USD.
- You’re allowed to cash out your tournament winnings if you have made a successful deposit of 25 USD in the past 3 days and have wagered it once. Otherwise, your winnings will be forfeited.
- Tournament winnings are limited to one cashout per week.
- Any form of tournament abuse will result in the player being blocked from further tournament activity, while current wins may also be forfeited.
- If you’re disconnected during tournament play, the slot will not spin on your behalf.
- If you’re disconnected during the tournament but manage to reconnect within the tournament time, you can resume your session and continue playing.
- However, if you cannot reconnect, your winnings and points will remain as they were at the time of disconnection.
- Tournament credits have no cash value and are only used for wagering in tournaments. They cannot be cashed out or used in regular casino games.
Casino-Style Games Rating: 6.9/10
💵Platinum Reels Casino Review – Payment Methods
Platinum Reels Casino is, as this gambling platform claims, committed to providing safe, secure, and reliable banking methods and prompt payouts as well.
Indeed, this online casino uses 128-bit SSL (Secure Socket Layer) digital encryption to protect the details of your electronic transactions over the internet. This encryption technology is a security standard for online transactions as demanded by major financial institutions.
This is a hybrid gambling site, meaning that it accepts fiat and cryptocurrencies for both deposits and withdrawals by partnering with a wide variety of safe online US depositing platforms.
Platinum Reels Casino accepts deposits in any fiat currency, but your account will be tracked in US dollars (USD), euros (EUR), and pounds sterling (GBP).
In addition, this platform accepts the following cryptocurrencies: Bitcoin, Bitcoin Cash, Litecoin, Bitcoin Lightning, Ethereum, Tether, and USD Coin.
Here are all payment methods supported by Platinum Reels Casino:
- Visa
- Mastercard
- Apple Pay
- Google Pay
- PayPal
- Instant Gift Card
- Money Rewards Card
- Bank Transfer
- Crypto (Bitcoin, Bitcoin Cash, Litecoin, Bitcoin Lightning, Ethereum, Tether, USD Coin)
Deposit Methods
The minimum deposit limit at Platinum Reels Casino is 25 USD (with a card or any other fiat payment method) or 10 USD via Bitcoin (or any other cryptocurrency).
However, the maximum deposit limit depends on the chosen payment method.
Platinum Reels Casino accepts the following deposit methods:
| Visa | Mastercard | Apple Pay |
| Google Pay | PayPal | Instant Gift Card |
| Bitcoin | Bitcoin Cash | Bitcoin Lightning |
| Ethereum | Litecoin | Tether |
| USD Coin | Money Rewards Card | / |
All deposits are processed instantly, which means it is just a matter of seconds or minutes before your account balance becomes richer for the deposited funds.
Keep in mind that debit or credit card deposits may be charged third-party fees for the handling of international transactions depending on the bank.
These fees are charged by VISA and Mastercard card issuers, and banks may choose to pass this fee to their customers.
But Platinum Reels Casino does not charge any fee when you make deposits.
Withdrawal Methods
The list of withdrawal methods is significantly smaller compared to the list of deposit methods.
In other words, Platinum Reels Casino supports the following withdrawal methods:
- Bank Transfer (Wire Transfer)
- Bitcoin
- Check
- Money Rewards Card
As we can see, only Bitcoin (BTC) is accepted as a crypto withdrawal method. Also, you cannot withdraw money via Visa, Mastercard, Google Pay, Apple Pay, PayPal, and many other payment options that are supported as a way to make deposits.
The maximum withdrawal limit is 5,000 USD per week. In addition, the maximum withdrawal limit for new players on their first withdrawal is 1,000 USD.
A minimum verification deposit of 25 USD (cryptocurrency or card) must be wagered at least once if:
- You are a new player who has won from a no-deposit bonus, and this is your first withdrawal.
- If you have not made a deposit in the last 90 days (you will be required to make a new verification deposit in order to reactivate your account for withdrawal processing).
Furthermore, any withdrawal made due to a deposit of less than the minimum required amount of 25 USD will be considered void.
For withdrawals less than 500 USD, where the payment method has been selected as check or bank transfer, a 35 USD processing charge will be deducted from the withdrawal payment amount at the time of processing.
This is a remittance fee charged to the Platinum Reels Casino to issue the payment.
Keep in mind that in some cases, dependent on your bank and account type, there may be additional fees charged to remit funds to you.
However, a 35 USD fee will not be charged on (money rewards) card withdrawals exceeding 500 USD.
In addition, withdrawals can only be processed to valid bank accounts that accept international wire transfers.
To comply with AML (anti-money laundering) regulations, Platinum Reels Casino requires players to wager their original deposit 1 time before they make any withdrawal.
This is standard practice at many online casinos, and a 1x turnover requirement is more than fair and enough.
Beware of the online casinos that impose higher deposit wagering requirements, because sometimes that can be considered the abuse of AML policy.
When you want to make a crypto withdrawal, you have to meet the following conditions:
- The winnings must originate from a cryptocurrency deposit.
- For any sign-up free bonuses, a cryptocurrency verification deposit (10 USD) will be required and has to be wagered once before you make a withdrawal via Bitcoin.
During our Platinum Reels Casino review, we discovered that all withdrawals at this online casino are subject to the KYC (Know Your Customer) verification procedure.
So, before you make a withdrawal, you need to provide the following documents:
- An image of yourself holding your ID.
- Front and back copies of credit/debit cards used to deposit at the casino.
- Copy of a recent proof of address no older than three months, such as a utility bill or bank statement.
- Front and back copy of a valid government-issued identity document, such as a driver’s license or passport.
- A completed authorization agreement form. This can be obtained by selecting the “Authorization Agreement” tab on the credit and debit card option on the cashier page in the casino.
- A verification call.
As you can see, this verification process is quite strict. Failure to submit these documents may result in withdrawals being delayed or completely suspended.
Withdrawal and Payout Times
Generally speaking, withdrawals at Platinum Reels Casino can take between 2 and 5 business days to be processed.
During this time, the withdrawal will remain reversible from within your casino lobby.
However, payout times really depend on the chosen payment method.
In other words, withdrawals made with Bitcoin and the money rewards card will be processed almost instantly (from a couple of minutes to 24 hours), while check and bank transfer withdrawal times may take longer.
- Bank Transfer: 2 – 5 Days
- Bitcoin: 24 Hours
- Check: 48 – 72 Hours
- Money Rewards Card: 4 – 8 Hours
Payment Methods Rating: 8.3/10
🛡️Platinum Reels Casino Review – Trust and Safety
Platinum Reels Casino utilizes 128-bit encryption technology, which guarantees a secured data transfer.
This means that Platinum Reels Casino is dedicated to providing a high level of security when any of your personal information – private or financial – is shared with the casino’s servers.
By utilizing the latest SSL encryption technology, this gambling site ensures that all your sensitive data remains confidential and protected from any potential unauthorized third-party access, such as hacking attacks or phishing attacks.
Your password, credit card details, and any other personal information will never be disclosed to third-party organizations or companies unless Platinum Reels Casino is legally required to do so by law or upon instruction from official authorities.
We pointed out several times in this Platinum Reels Casino review that this gambling site runs on the RTG software, which is one of the world’s leading game developers in the iGaming industry.
This software provider puts an extreme focus on accuracy and the fairness of the outcomes, as it uses RNG-certified technology that guarantees unbiased, random, and unrigged game results.
Furthermore, the payout percentages and the regularity of the RNG software are regularly reviewed and tested by independent auditors, such as iTech Labs.
This is also a KYC casino, which adds an extra layer of player security, as Platinum Reels Casino is committed to preventing unverified and fraudulent players from becoming part of its community.
Also, Platinum Reels Casino utilizes third-party verification security systems to verify and audit all KYC documentation received from players.
If the third-party verification security system determines that any documents the player has provided are fraudulent or have been tampered with, Platinum Reels Casino reserves the right to immediately suspend or permanently close his/her account.
In such cases, any pending or approved withdrawals may be forfeited at the casino’s sole discretion.
Are VPN Use and Bonus Hunting Allowed?
Platinum Reels Casino is not a VPN-friendly gambling site.
You cannot use any VPN technology to bypass territorial boundaries or geolocation barriers that we mentioned in the beginning of our Platinum Reels Casino review when we were talking about the restricted countries policy.
Actually, Platinum Reels Casino may cancel your account and freeze any winnings or live balance funds if you use VPNs, proxies, or any other tools or software to disguise or hide your real location.
Never forget that Platinum Reels Casino is a KYC gambling platform, which means you need to verify your true identity and prove that you’re the person that you claim to be by submitting certain verification documents.
One of these documents is your proof of address (a utility bill, for instance).
If your document’s origin of residence is different from a geographic location that is listed in the casino’s restricted countries policy, you won’t be able to open or maintain your Platinum Reels Casino account.
Moreover, this platform will most likely suspend or terminate your account if your documents are found to be associated with any of the excluded jurisdictions.
So, Platinum Reels Casino has strict rules against the use of a VPN.
What About Bonus Hunting?
Any bonus hunting strategy that includes cheating methods, bonus abuse tactics, and the exploitation of the promotional system by gaining an unfair advantage over other players is strictly forbidden at Platinum Reels Casino.
One of the most common bonus hunting strategies in this sense is creating multiple accounts so players can claim multiple bonuses.
Multiple accounts at Platinum Reels Casino, including accounts with different personal, banking, and card details, will be closed and will not be eligible to receive any winnings, and all potential withdrawals will be cancelled.
This means that only one real account is allowed per player and per household.
Also, winnings originating from consecutive or multiple bonus claims are not permitted.
While playing with an active bonus, it is forbidden to engage in activities that give you an advantageous edge. Such activities include, but are not limited to:
- Delaying game rounds in any game, including free spins and bonus features, to a later time when you have no wagering requirements.
- Leaving large bets on the table, for example in blackjack, and returning to the game after bonus wagering has been completed.
- Playing games with bonus money to build up in-game value, losing the bonus funds, and then cashing out on the built-up value during real-money play.
- Using any strategies that take advantage of any software bug or failure.
All in all, neither VPN use nor bonus hunting is allowed at Platinum Reels Casino.
Trust and Safety Rating: 8/10
🛠Platinum Reels Casino Customer Support
Platinum Reels Casino delivers basic customer support service. If you need any type of assistance or you have any queries, there are 3 ways you can reach out to the casino representatives:
- 24/7 live chat support
- Email support
- Phone support
Additionally, you can use a self-help guide in the form of a dedicated FAQ section.
Live Chat (24/7)
For basic inquiries, or if you stumbled upon a problem that requires a quick and easy fix, the live chat feature is the fastest and the best customer support option. This feature is available directly through the casino’s website or downloadable casino software.
Not only is the live chat available 24 hours, 7 days a week, but also unregistered players can take advantage and use this feature as well.
Once you open the live chat icon, located at the bottom-right corner of the main page, you need to enter your username to start a conversation. After that, you will instantly, in just a couple of seconds, be connected to a human agent, without AI chatbots as mediators.
During our Platinum Reels Casino review, we tested the live chat feature several times, and our feelings are mixed.
Although the Platinum Reels Casino representatives work around the clock to assist players in any way possible, depending on the agent, the response times will vary.
With one casino agent, we had to wait 5-7 minutes to receive answers to some basic questions, but other live casino representatives were quite efficient, quick, and responsive.
However, not all responses were helpful. On several occasions, we received generic replies that did not address our questions at all, despite our persistent and detailed inquiries.
Email, FAQ, and Phone Support
If you’re having a more complex problem that requires time and skills to be solved (technical problems with your account, payment issues, KYC difficulties, etc.), then you should email the customer support service at support@platinumreels.com.
But don’t expect an immediate reply, as you’re probably going to wait no longer than 24 hours to receive a response via email.
Platinum Reels Casino offers all players direct phone support.
So, if you’re not a fan of the virtual communication via email and live chat, feel free to contact the casino representatives by calling them directly.
There are two toll-free numbers available on the casino’s website. One is located in the USA, and the other one in the UK.
- Platinum Reels Casino (USA) – 1 866 311 6263
- Platinum Reels Casino (UK) – 0800 404 9889
Before you attempt to get in touch with casino representatives, we recommend that you check the platform’s comprehensive and thorough FAQ page, located at the bottom of the home page.
The FAQ section is quite decent and covers various topics, such as registration, security and privacy, deposits and withdrawals, gameplay, support, the loyalty program, and the referral program.
Even we managed to find some useful information in the FAQ section, which cannot be found in the casino’s general terms and conditions.
Finally, during our Platinum Reels Casino review, we did not find any links to the platform’s social media channels, such as Instagram, Facebook, X, Telegram, and Discord.
Customer Support Rating: 8.2/10
📲User Experience
When it comes to user experience, there are 2 factors that need to be perceived and reviewed separately: the site’s visual look and the site’s functionality.
Of course, only when combined do these two factors make up the overall user experience, because the site’s amazing design virtually means nothing if its functionality is horrible and vice versa.
So, what’s the deal with Platinum Reels Casino?
Design and Looks
When you enter the Platinum Reels Casino website, you will notice the overall metallic scheme set against a white background with separate black and grey stripes on the main page and blue-colored accents that highlight the CTA buttons.
This type of site’s aesthetics gives Platinum Reels Casino a dose of a cool and exclusive look, although it has the outdated elements on its interface.
The main feature on the top of the home page is particularly eye-catching, showcasing a prominent banner with a sophisticated lady in a red dress holding casino chips and the invitation to claim a 250% welcome bonus package.
The combination of all these design elements creates the minimalistic appearance of the Platinum Reels Casino website and a visually satisfying online casino environment for most players.
But we think that some kind of “digital Botox” or the implementation of more creative animations and graphics would not hurt, as the overall aesthetics and design, once you start navigating through the website, could leave the impression for some players that the site is somehow outdated.
Functionality
Most online casinos deliver an intuitive and easy-to-navigate interface where you can find anything you want in no more than 2 clicks.
However, that’s not exactly the case with Platinum Reels Casino, as the navigation around the bonuses and especially games is somewhat difficult and challenging.
For instance, if you want to find out more about the 2 welcome bonus packages, clicking on the “View Terms” button will lead you to the site’s general terms and conditions.
Not only do bonus rules contain some complex and difficult-to-understand conditions and sentences, but also some of these conditions do not match the bonus offer stated in the “Promotions” page.
There’s a notable absence of the prominent search bar on the main Platinum Reels Casino website, making it difficult for players to find games they wish to play.
We say “the main Platinum Reels Casino website” because accessing games will open up another website completely dedicated to the casino’s game lobby, where the search bar is available, but it allows players only to type in the preferable game title, without any other filtering solution.
However, by accessing a particular game category, you can narrow down your search based on the games’ alphabetical order or whether the game possesses the jackpot feature.
You can play games instantly or by downloading the software to your desktop computer.
The Platinum Reels Casino website does not have a left-side (fixed or flexible) navigation panel with main categories.
Instead, some main categories are located at the top of the main page (VIP, promotions, and cashback), while others can be found at the bottom of the home page (tournaments, loyalty program, payment methods…).
While the bottom of the homepage does contain the most relevant information about the casino (terms and conditions, responsible gaming policy, privacy policy, about the casino, and more), there is an obvious absence of information regarding the casino’s ownership and licensing, which is typically found in this section.
Platinum Reels Casino is only available in English.
Mobile Usability
We discovered in our Platinum Reels Casino review that this gambling site does not have a dedicated and native mobile app.
In other words, you are not going to find the Platinum Reels mobile app in the Google Play or the App Store.
But that’s not inherently a bad thing, as the Platinum Reels Casino is a mobile-friendly gaming platform. In other words, the entire gambling site is fully optimized for mobile play, which means you can visit the casino’s mobile version via any Android or iOS device.
The mobile site closely mirrors the desktop version, featuring all the necessary elements and sections for on-the-go gameplay, with the only difference being that everything is compressed into a narrower grid to accommodate mobile screen resolution and touchscreen optimization.
So, Platinum Reels Casino offers an HTML5-based mobile platform compatible with all sorts of mobile iOS and Android devices, matching any screen size, OS, and mobile browser.
However, we think that Platinum Reels Casino could significantly benefit from implementing the search bar on both the desktop and the mobile version of the website.
At first glance, this may seem like a minor enhancement, considering the fact that Platinum Reels Casino has a humble game lobby with close to 300 titles. Regardless of the game library’s size, any player should be able to instantly find the preferred game by locating it within the convenient search bar when the game title is typed in.
All in all, if you’re out of your house and want to enjoy the spinning environment at Platinum Reels Casino, all you need is your favorite mobile browser and a stable internet connection, and you’re ready to kickstart your gambling journey.
User Experience Rating: 7.6/10
📝Platinum Reels Casino Review – Final Verdict
At the very end of our Platinum Reels Casino review, it’s time to wrap up our final thoughts and impressions.
After our detailed and meticulous analysis, our feelings about this casino are mixed and ambivalent. While there are many positive sides of Platinum Reels Casino, it seems that they are in the shadow of the platform’s negatives.
Established in 2011, Platinum Reels Casino comes off as a Methuselah of the gambling industry. Having a tradition is one thing, but we couldn’t help but notice that some aspects of the casino are outdated, especially the ones related to the platform’s design and graphics.
In this regard, Platinum Reels Casino does not bring anything new to the table.
If this casino does not want to be considered as mediocre in the crowded online gambling arena, developers should consider the casino’s total modernization with more animations, better graphics, enhanced functionality, and improved navigation.
The good thing is that Platinum Reels Casino really does have an attractive promotional offer, especially with two generous welcome bonus packages. But bonus terms and conditions need to be simplified and understandable to both new players and seasoned ones.
Platinum Reels is a single-vendor casino that runs on the RTG software and offers a limited and small-sized game library.
If you’re looking for a more diverse game collection with thousands of titles available at any given moment, then Platinum Reels Casino might not be the perfect choice for you. Also, Platinum Reels Casino does not offer any live dealer games, which is rarely seen in this modern gambling age era.
This gambling platform does offer various payment methods, but when you look at it more closely, you will see that the casino’s banking offer is quite limited.
Major e-wallet payment options are not included, and for a crypto-friendly online casino, the list of supported cryptocurrencies is quite small and humble.
Mixed Reputation and Controversial Legitimacy
However, the biggest problem with Platinum Reels Casino is the platform’s effort to hide or conceal their licensing and ownership. The lack of clarity and transparency in this regard is quite concerning and worrisome, especially when you are expected to trust this casino with your hard-earned money.
The absence of transparent ownership and licensing can raise suspicion about a casino’s legitimacy and trustworthiness.
When we contacted the casino management via live chat, they just told us that the casino holds a Curaçao gaming license under the Goldridge Solutions Limited umbrella. In the terms and conditions, all references to the casino operator are being referred to as “the company”, without naming the one.
This means that if you think you’re scammed and any dispute arises because of it, you’re practically on your own, as your resources are limited. There is no official arbitrator, and locating the casino owner is a demanding task.
All in all, for many players, the lack of ownership and licensing transparency can be a dealbreaker. Keep in mind that there are many other properly licensed RTG online casinos with legitimate regulatory oversight.
Overall, Platinum Reels Casino is definitely not at the top of our list of casinos that we would be happy to recommend to you.
Final Rating: 7.7/10
THE MAIN (WELCOME) BONUS PACKAGES
1) FOR FIAT PLAYERS (1stand 2ndDEPOSIT)
- 250% up to 2,000 USD + 50 free spins
- Minimum deposit: 10 USD
- Wagering requirement: 40x (d+b) for match deposit bonus, 30x for free spins
2) FOR CRYPTO PLAYERS
- 400% up to 2,500 USD + 50 free spins
- Minimum deposit: 10 USD
- Wagering requirement: 35x (d+b) for match deposit bonus, 30x for free spins
OTHER (SPECIAL) BONUSES AND PROMOTIONS
More Money Monday
- 200% up to 100 USD
- Minimum deposit: 35 USD
- Wagering requirement: 30x
The Big Payback
- Round of spins + 50% bonus of up to 100 USD
- Minimum deposit: 50 USD
- Wagering requirement: 30x for spins, 35x for the match bonus
Double Take Wednesday
- 100% up to 100 USD
- Minimum deposit: 25 USD
- Wagering requirement: 30x
All Day Slots Bonus
- 50% Up to 150 USD
- Minimum deposit: 25 USD
- Wagering requirement: 25x
Freedom Friday
- 75% up to 100 USD or 50 free spins
- Minimum deposit: 25 USD
- Wagering requirement: 30x
The Weekend Special
- 80% match bonus up to 10 deposits
- Minimum deposit: 125 USD
- Wagering requirement: 40x
Weekly Cashback
- Up to 25% (Mon-Wed) and up to 50% (Thu-Sun)
- Maximum cashback per period: 1,500 USD
- Maximum cashback per week: 3,000 USD
- Wagering requirement: 25x
Referral Program
Wagering requirement: 20x
20 USD bonus you will get as a referrer
Minimum deposit (from your friend): 25 USD
