Zencasino
Table of Contents
ℹ️ Zencasino Review – Rating
| Legit and Fairness | 8.8/10 |
| Bonuses and Promotions | 8.9/10 |
| Casino-Style Games | 8.7/10 |
| Payment Methods | 9.3/10 |
| Trust and Safety | 9.2/10 |
| Customer Support | 8.4/10 |
| User Experience | 9/10 |
Our Rating: 8.9/10
🔎 Zencasino Online – Overview
| Minimum Deposit | 20 EUR |
| Maximum Cashout | 2,000 EUR Per Day / 10,000 EUR Per Week / 20,000 EUR Per Month |
| Payout Time | Instant (0-24 Hours) Up to 5 Business Days |
| Payment Methods | Visa, Mastercard, Jetonbank, MiFinity, Bank Wire Transfer, Interac, Neteller, Skrill, Paysafecard, Neosurf, EcoPayz, Sofort, Rapid Transfer, Perfect Money, Revolut, Trustly, Crypto (Bitcoin, Litecoin, Ethereum, Tron, Binance Coin, Tether (ERC20, TRC20, BEP20, TON), USD Coin (BEP20, ERC20, POL), Bitcoin Cash, Ripple, Solana, Dai (ERC20, BEP20, POL), Dogecoin, Cardano, Polygon, Toncoin |
| Language Website | English, German (with Austrian variation), Spanish (with Mexican variation), Portuguese, Polish, Czech, Slovak (Slovenčina), Danish (Dansk), Norwegian, Italian, Romanian, Croatian, Bulgarian, Greek |
| Game Titles | 9,500+ |
| Game Types | Slots, Jackpots, Video Poker, Table Games (Blackjack, Baccarat, Roulette, Poker), Live Dealer Games (Live Blackjack, Live Baccarat, Live Roulette, Live Poker, Live Game Shows, Live Sic Bo), Crash Games |
| Welcome Bonus | Up to 2,000 EUR + 200 Free Spins |
| Responsible Gaming | Deposit Limits, Cooling-Off Limits, Self-Exclusion Limits, Account Closure |
| License | Anjouan Gaming License |
| Year of Establishment | 2017 |
| Company | Metaface Limited |
⚠️ Zencasino Review – Restricted Countries
Zencasino does not allow players from the following countries (restricted countries or excluded jurisdictions) to create accounts, make deposits, or place real-money bets here:
- The United States of America, France, the Netherlands, the United Kingdom, Turkey, the Russian Federation, the Republic of Belarus, the Dutch West Indies, Brazil, Canada (Ontario), Australia, and Curacao.
Just by looking at the number of restricted countries, you might think that the list of excluded jurisdictions is way too flexible. We agree that it looks like that on the surface, but here’s the catch.
You cannot open an account at Zencasino if (online) gambling is illegal in your particular country of residence.
So, even if your country is not on the casino’s list of excluded jurisdictions, that does not automatically mean that you can join this platform.
Also, Zencasino reserves the right to change this list from time to time – with or without prior notice. This means that you need to regularly check the casino’s policy of restricted territories to make sure that your country is not included in this policy.
But that’s not all, folks.
There are additional geographical limitations, as well. Some game providers that Zencasino collaborates with also have their own policies of restricted territories.
In other words, while you may be fully and legally eligible to join Zencasino according to the casino’s restricted countries policy, you might not be able to play all the games available on this platform.
For instance, players from the following countries cannot play NetEnt games:
- Afghanistan, Albania, Algeria, Angola, Australia, Cambodia, Czech Republic, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe, Belgium, Bulgaria, Canada, Denmark, Estonia, France, Italy, Mexico, Portugal, Romania, Spain, the United States of America, and the United Kingdom.
Since Zencasino also delivers a sportsbook platform, players from the following countries cannot participate in sports betting: Poland, Germany, Spain, and Kazakhstan.
Finally, Zencasino has the right to impose various restrictions on different countries where players may reside regarding bonuses for undisclosed reasons. This means that bonuses may not be available for several countries.
No one under the age of 18 (or under the legal gambling age in the person’s specific jurisdiction) is allowed to join Zencasino and use the platform’s gambling services. So, underage gambling is strictly prohibited at Zencasino.
Keep in mind that this online casino reserves the right to request proof of age at any stage to verify that you’re not minor. If you do not provide proof of age or if the casino suspects that you’re minor, Zencasino will cancel your account and exclude you from using its services.
Additionally, if Zencasino is unable to confirm that you’re an adult, your account will be closed, and:
- All transactions that you made will become void;
- Any winnings that you have gained will be forfeited, and you will be required to return to the casino all funds that were withdrawn from your account.
🎰 Is Zencasino Legit?
Zencasino is not a new name in the online gambling scene.
In fact, this platform was initially founded in 2017, which makes Zencasino a fairly experienced gambling platform with a relatively established track record compared to many newer online casinos.
Zencasino is owned and operated by Metaface Limited, a Belize-based company under the registration number 000048317.
Many players are probably not familiar with Metaface Limited, as it happens to be a new and small-sized casino operator in terms of presence in the online betting market.
Also, at the time of writing our Zencasino review, Metaface Limited has only three casino brands under its belt (including Zencasino).
On the other hand, this casino operator is licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros (license No. ALSI-202507031-FI2).
So, Zencasino belongs to the family of online gambling sites that hold a well-known off-shore Anjouan gaming license.
Unlike more stringent regulatory bodies, such as the UK Gambling Commission or the Malta Gaming Authority, the Anjouan Gaming Authority delivers a lighter regulatory touch and less stringent player protection framework.
For instance, if you have a dispute with Zencasino, your options to protect your rights (that you believe are violated by the casino’s side) are limited.
The Anjouan Gaming Authority might not always step up and respond to your complaints. Even if it does, the complaint procedure might be slow and opaque.
However, having an Anjouan gaming license does not mean a complete absence of player protection tools. On the contrary.
This license practically obliges Zencasino to guarantee players’ safety and protection through strict KYC (Know Your Customer) and AML (Anti-Money Laundering) policies.
Also, Zencasino must use the RNG (Random Number Generator) software that ensures fair, unbiased, and transparent game outcomes.
There are some other player-related benefits when it comes to the Anjouan gaming license, such as a faster registration process, higher bonus amounts, frequent promotions, access to a larger game library with a wider variety of game developers (including smaller studios), a diverse range of multiple crypto and traditional fiat payment methods, less restrictive withdrawal limits, etc.
All payments at Zencasino are managed by the following two UK-based companies:
- RR Invest LP (registration number SL024485)
- RDG Invest Ltd. (registration number 11797159)
Both of these companies are fully owned by Metaface Limited.
Overall, Zencasino is a legitimate, trustworthy, and valid gambling platform. While the Anjouan gaming license might not be the most prestigious one, it still provides a basic player protection.
Also, it is a far better solution to operate with this iGaming permit than to provide gambling services without having any license at all.
Responsible Gaming
For a casino that holds an Anjouan gaming license, Zencasino offers a solid responsible gaming framework.
You can always limit the amount of money you can deposit to your account (deposit limits). This is up to you to set your own daily, weekly, or monthly deposit limits.
Also, if you want to take a break from gambling, you can set a cooling-off limit – per day, per week, or per month – or you can use any other time-related combinations.
If you want to stay away from gambling for a longer period, you can always exclude yourself (self-exclusion limit).
In addition, you can always contact the casino representatives by sending an email to helpdesk@zencasino.com and request your account closure.
Keep in mind that Zencasino may temporarily restrict or suspend access to your account if your behavior or communication suggests uncertainty about continuing to play or possible distress.
This is a precautionary measure that ensures that further gaming takes place only by your clear and informed choice. So, access to your account can be restored upon your confirmation.
Like we said at the beginning of our Zencasino review, it is illegal for anyone under the age of 18 to create an account or gamble on this platform (prohibition of underage gambling).
Anyone under the age of 18 who uses gambling services of Zencasino will have all winnings frozen and information reported to responsible authorities.
Parents can use filter software solutions to prevent their children from accessing gambling and other websites, such as NetNanny and Cyber Patrol.
Finally, if you need to talk to someone about any concerns you may have with your gambling habits, Zencasino recommends you reach out to some of the following independent organizations (external help):
- Gambling Therapy
- Gamblers Anonymous
- Responsible Gaming Council
Legit and Fairness: 8.8/10
💰 Zencasino Casino Review – Bonuses and Promotions
Zencasino offers a decent bonus lineup that includes the welcome offer, weekend reload bonuses, instant cashback bonuses, midweek boost bonuses, and others.
While all of these bonuses are offered on a regular basis, the majority of them are not transparent.
In other words, Zencasino will not (and does not) publicly disclose any specific details about these offers until registered players fulfill the conditions required to claim these offers.
For instance, we know for sure that Zencasino features a multipart welcome bonus package.
However, only the first part (the first deposit bonus) is openly displayed on the casino’s website for the registered players, while the remaining parts become available only after certain criteria are met.
The same analogy applies to other offers, such as instant cashback or a midweek boost bonus.
Besides bonuses, other features included in the casino’s overall promotional offer are the referral program, bonus shop, and a rewarding 30-level loyalty program.
Since specific promotional details are limited, the general bonus rules below might give you a better understanding of how the bonuses at Zencasino work.
General Bonus Rules at Zencasino
Almost all bonuses at Zencasino have wagering requirements attached to them.
You can withdraw only your real-money balance, not the bonus funds, which means that Zencasino adopts a sticky-bonus policy. So, once you withdraw your funds from the real-money balance, the bonus balance upon a withdrawal will be lost.
In general, all bonuses at this platform have a 25x wagering requirement. Only real-money bets contribute towards completing these turnover requirements.
Also, the minimum deposit to get the bonus unlocked is 20 EUR or the currency equivalent (excluding the cases when another minimum deposit amount is specified in the conditions of the chosen bonus).
Only one bonus can be received per person (player), household, home address, mobile phone, shared computer, and shared IP address.
If you receive free spins, you must use them while the bonus is active.
If you receive no-deposit free spins, the maximum winnings from these free spins are capped at 200 EUR. Any winnings exceeding 200 EUR without making a real-money deposit will be void and will be kept by the casino.
So, let’s say you receive a no-deposit free spins bonus. You play through these free spins and win 100 EUR. Then you proceed to play other games and win an additional 300 EUR, which means you’ve won 400 EUR in total.
In this case, you have exceeded the cap of 200 EUR. So, you will be able to withdraw 200 EUR, while the other 200 EUR will be kept by Zencasino.
The maximum bet value for no-deposit free spins is 2 EUR, and this rule applies to all non-depositors.
On the other hand, the maximum amount of money that can be won from a deposit bonus (e.g., cashback, bonus money, complimentary free spins, and other free awards) is limited to 1,000 EUR. Any winnings resulting from such bonuses that exceed 1,000 EUR will be kept by Zencasino.
Here’s an example.
You’re credited 100 free spins that you can use on the Book of Dead slot game. You manage to win 5,000 EUR by putting these free spins into play.
From 5,000 EUR of your winnings, the casino will keep 4,000 EUR, and you will be able to withdraw the remaining 1,000 EUR.
If your bonus balance is less than 10 EUR, then the old bonus that you have will be automatically cancelled when you make a new deposit.
Of course, different games contribute different percentages towards wagering requirements.
| GAMES | WAGERING CONTRIBUTION (IN PERCENTAGE) |
| Slots | 100% |
| All Blackjack Games | 0% |
| All Roulette Games | 0% |
| All Baccarat Games | 0% |
| All Jackpot Games | 0% |
| Video Poker | 0% |
| Punto Banco | 0% |
| Oasis Poker | 0% |
| Texas Hold’em Poker | 0% |
| Casino Hold’em Poker | 0% |
| All Other Games | 0% |
| Live Dealer Games | 0% |
Welcome Bonus Package (Up to 2,000 EUR + 200 Free Spins)
Here’s the thing about the welcome bonus package at Zen Casino.
If you’re a non-registered player and you’re considering creating an account here, but first you wish to know what the welcome offer consists of, you’re not going to be pleasantly surprised.
The reason being is Zencasino delivers only general information about the welcome pack for non-members.
“Your welcome offer includes multiple bonuses”. That’s the most “valuable” information stated on the casino’s website regarding the welcome bonus package.
This is the reason why the member of our team decided to create an account at this platform to unlock the entire package. And guess what?
Even with a casino account, the full information about the welcome offer is not available!
We could only uncover the first part of the welcome pack, which are basically the most relevant 1st deposit bonus terms.
So, we decided to ask the casino staff via live chat to tell us why the whole welcome bonus package isn’t transparently presented, as a lack of openness regarding one of the most important aspects for players is certainly not common practice in the online gambling industry.
On the contrary, this is something that is highly expected from online casinos if they want to attract and retain as many players as possible on the platform.
Nevertheless, the live chat agents told us that it is simply a bonus system at their casino and that players need to make their first deposit to unlock the second deposit bonus, and when they make their second deposit, they will then be able to claim the third deposit bonus.
However, we did receive an email, as an automatic reply to our casino registration, where it was stated that the welcome bonus package consists of up to 2,000 EUR and 200 free spins.
Overall, the welcome offer at Zecasino spans three deposit bonuses.
Due to the abovementioned reasons, we can only explain the structure and conditions of the first deposit bonus in this Zencasino review.
To claim the first deposit bonus, which consists of a 110% deposit-match bonus of up to 200 EUR and an additional 100 free spins, you need to make a minimum deposit of 30 EUR.
You can use these 100 free spins in the Book of Dead slot by Play’nGO.
To withdraw winnings, you need to meet 30x wagering requirements. The maximum bet value while the first deposit bonus is active is limited to 3 EUR.
Also, the maximum winnings from the 1st deposit bonus are capped at 2,000 EUR.
Once you claim this bonus, you have 4 days to use it. Otherwise, it will expire.
Other Bonuses and Promotions
Note that Zencasino delivers only general info for the majority of the bonuses and promotions below.
Weekend Adventure Bonus
Currently, at the time of writing our Zencasino review, this platform features a reload offer called the “Weekend Adventure Bonus”.
You will get a 50% deposit-match bonus and 100 free spins that you can use on the Hercules Fortune Quest slot (Yggdrasil) if you make a minimum deposit of 30 EUR.
However, to withdraw winnings from this offer, you need to meet 40x wagering requirements.
The maximum bet size during bonus wagering is limited to 3 EUR.
The maximum winnings are equal to 15 times the initial bonus amount. Finally, the weekend adventure bonus has a 3-day lifetime, meaning that you can use it only during the weekend (from Friday 12:00 AM to Sunday 11:59 PM).
Instant Cashback
The instant cashback offer is directly related to your loyalty level. The higher your loyalty level, the better the cashback percentage.
So, the more you play and make real-money bets, your loyalty status will get progressively higher, as you earn loyalty points.
Once you achieve a certain loyalty level, you will instantly be credited with the cashback offer.
Midweek Boost
Every Wednesday, Zencasino offers new reload bonuses, which are made to enhance your gaming experience with additional value.
These bonuses, according to the casino, include free spins on selected games and special offers for live games, including live roulette and live blackjack.
2,000 EUR AskGamblers Event
At the time of writing our Zencasino review, players have the opportunity to join the 2,000 EUR raffle by voting for Zencasino as “Best Casino” on AskGamblers’ promotional event.
The 2,000 EUR will be distributed between 20 lucky players.
Winners will be selected randomly from all eligible participants.
Each winner will receive a prize based on their final position in the raffle. All participants who complete the promotion steps will also receive a small reward in the form of 50 free spins that you can use in the Chaos Crew 2 slot by Hacksaw Gaming.
So, if you want to participate, here’s what you have to do.
- Vote for Zencasino as “Best Casino” on AskGamblers.
- Take a screenshot of your vote, send it to the casino’s live chat team, and claim your instant reward.
- Leave a review about Zencasino on the AskGamblers website.
- Finally, make at least 1 deposit during the promotion period and complete the KYC (Know Your Customer) procedure.
Zencasino Bonus Shop
The bonus shop at Zencasino is a special feature that allows you to purchase different types of bonuses, such as free spins, bonus money, deposit bonuses, and real money.
You can buy these bonuses with the loyalty points that you earn during your gameplay. In other words, you can exchange these points to buy the bonus of your choice. So, as your level grows, new rewards and better conditions become available – gradually, at your pace.
The more points you collect, the better bonuses you can purchase.
This means that once you unlock new loyalty levels, the new rewards and items will at the same time be unlocked at the casino’s bonus store.
The Zencasino bonus shop also has special chests or loot boxes that offer random rewards. And from time to time, special items will also appear.
Once you access the casino’s bonus shop, you can choose from 5 different traders:
- Master Lin (Free Spins Trader)
- Oracle Mei (Bonus Money Trader)
- Elder Jin (Real Money Trader)
- Keep Bao (Mystery Chests Trader)
- Shen Lu (Chest Trader)
As you can see, depending on what you want to swap your points for, you can select your trader.
So, for example, if you choose Oracle Mei, you will be presented with different offers to purchase bonus money (e.g., you can buy 30 EUR of bonus funds for 5,000 earned points, or you can exchange 3,000 points for 20 EUR bonus money).
Or, if you select Elder Jin as your trader, you will have the opportunity to buy real money (10 EUR real cash for 4,000 points or 5 EUR real cash for 2,000 points).
And if you select Master Lin as a trader, you will have the opportunity to buy batches with different numbers of free spins that you can use on the selected slot games (for instance, you can buy 50 free spins in the Reign of Rome slot by Hacksaw Gaming for 300 points).
Shen Lu, as a chest trader, allows you to open different boxes, such as the Lotus Wealth Box, Zen Energy Box, or Path Box. These loot boxes offer special rewards.
Keeper Bao is a mystery chests trader that will help you get a low-wager deposit bonus (50% deposit-match bonus + 50 free spins in the Spinman slot by Hacksaw Gaming) in exchange for 1,000 points.
Keep in mind that buying this bonus does not mean that you claimed it. Actually, if you buy this bonus, this just means that you unlocked it.
To claim it, you need to make a minimum deposit of 20 EUR or the currency equivalent.
Here are the other conditions attached to this bonus:
- Wagering requirements: 15x
- Maximum bet value while wagering: 3 EUR
- Maximum payout: 2,000 EUR
- Bonus lifetime: 3 days
Again, achieving higher loyalty levels – which means earning more loyalty points at Zencasino -allows you to unlock additional bonus items in the platform’s bonus store.
In a nutshell – the more you play, the more bonus items open up.
Refer-a-Friend Program
The refer-a-friend program at Zencasino is called Karma Flow.
This name is not chosen by coincidence, since the good karma will knock on your door if your friend joins Zencasino based on your referral link.
The more friends you refer to the casino (referrals), the greater the referral rewards you will receive every single month.
You need to create a unique referral link that your friend has to use to create an account at Zencasino.
However, this is not a typical refer-a-friend scheme that offers you a one-time reward if your referred friend makes a deposit or meets any other criteria.
When your friend joins the casino based on your referral link, you will earn commission from their activity. So, the more active the referrals are, the higher your commission will be.
In other words, you will gain a portion of earnings linked to how well your referrals perform.
Also, each friend that you invite to join Zencasino adds to your progress in the platform’s loyalty ladder.
The scheme goes like this: the more friends you invite → the higher your loyalty status → the greater the percentage of your referral share (commission).
For instance, if 11 friends join Zencasino based on your referral links, you will achieve the 2nd loyalty status, and you will receive a 5% referral share (commission) of each friend’s activity.
VIP and Loyalty Program
Zencasino offers a typical point-based loyalty program.
Every single time you play with your real-money balance, you will earn loyalty points. So, the logic is more than obvious – the more you play, the more points you will collect. The more points you accumulate, the higher your loyalty status will be.
The higher your loyalty level, the better the perks you can enjoy.
So, the number of your loyalty points grows with every bet you place.
At the time of writing our Zencasino review, the loyalty program at this platform consists of 30 levels.
At least, that’s what the live chat casino agents told us, since Zencasino did not make that information publicly available.
Not only does your cashback rate increase with each level (which means you will get more money back with every session), but you will also be able to unlock additional rewards and better bonus items in the casino’s bonus shop, as discussed earlier.
And as expected, higher loyalty levels greet you with better and more exclusive offers, such as personalized bonuses and higher withdrawal limits.
Each level brings new advantages designed to support your style of play. In other words, as you progress through the loyalty ladder, rewards become more valuable and more tailored to your preferences.
While all of this sounds great (and it is great, actually), the only downside is the casino’s lack of transparency regarding some of the most important details of the loyalty system.
For instance, if we didn’t ask the casino staff via live chat how many loyalty tiers there are, we would only have to guess this number. The casino does not explicitly state how many points players need to earn in order to achieve each new level.
Additionally, Zencasino does not provide specific details about the perks and benefits associated with higher loyalty levels, such as cashback percentages, withdrawal limits, or the structure of weekly bonuses for each tier.
This is something that, we assume, becomes transparent to registered players at the moment they achieve a certain loyalty level.
Bonuses and Promotions Rating: 8.9/10
🎮 Zencasino Casino-Style Games (and Sportsbook)
Zencasino is home to a massive game library that counts more than 9,500 titles.
Players of all types – from passionate slot enthusiasts and jackpot fans to the quiet ones that prefer longer table game sessions – will most likely have no problems finding the game that suits them the best.
The casino’s game library is powered by around 50 software developers – including the most renowned casino studios in the iGaming world and the smaller, but promising, providers.
So, Zencasino has partnered with casino studios such as Amatic, Bgaming, Betsoft, Barbara Bang, Endorphina, Evolution Gaming, Fugaso, Evoplay Entertainment, Hacksaw Gaming, Habanero, Kalamba Games, Microgaming, NetEnt, Novomatic, Platipus, Playson, Pragmatic Play, Play’nGO, Red Tiger, Quick Spin, Spribe, Spinomenal, Wazdan, Yggdrasil, and many others.
The game lobby is divided into the following categories:
- Recommended Games
- Live Games
- New Games
- Popular Games
- Feature Buy
- Crash Games
- Megaways
- Jackpots
- Both Ways
- SLots
Interestingly enough, the platform lacks separate category for virtual table games, which means that players must use the search box and enter the specific game title to find them.
Slots and Jackpots
Slots, without any doubt, take up the biggest chunk of the Zencasino’s game library. At the time of writing our Zencasino review, you can find and play more than 8,200 slots of all types here.
Zencasino practically specializes in slot games, which becomes obvious the moment you enter the platform’s game portfolio that is packed with the most popular and exciting releases from major gaming studios mentioned above.
From traditional 3-reel slots with classic casino vibes to modern and innovative 5-reel video slots – you name it, Zencasino definitely has it.
Most of the slot machines are available in demo mode – the feature that even non-members can take advantage of. It goes without saying that this option allows you to try out slots for free without spending a single cent.
Additionally, demo mode allows you to test the game mechanics, familiarize yourself with the gameplay, and see whether the particular slot machine matches your playing style.
Here are some of the most played slots at Zencasino:
- Dublin Up Pots O’ Gold Double Max
- Wild West Express
- Breakerz
- Mighty Wild Panther
- Chaos Crew 3
- Duel at Dawn
- The Greatest Catch: Bonus Buy
- Le Bunny
- Le Pharaoh
- Dolphin’s Pearl Deluxe Bonus Buy
Players who enjoy jackpots will find hundreds of options offered here (around 300), including titles such as the following:
- Aztec Spell: Hold and Hit 3×3
- The Bonus Day
- Pink Clover XXXL
- Rise of Fortuna
- 3 Gods of Goalympus
- Crimson Crown
- Wild West Express
- 3 Hero Piggies
- 3 Super Porky Banks
- Trinity Gold Coins Running Wins
- Supreme Diamond XXL
- Lucky Coin Festival
- Thunder Ball Max
Table Games
Since there’s no specific filter or category dedicated to table games, finding virtual table and card options (roulette, blackjack, baccarat, and poker) is not easy.
So, whether you like it or not, if you prefer strategic game play that requires patience, skills, and knowledge, you will need to use the search panel to find out if your table game is available.
Overall, Zencasino does have different variants of many popular virtual blackjack, roulette, baccarat, and poker options.
Here are our findings.
- Blackjack: Blackjack VIP, 3D Blackjack, Blackjack BB, Blackjack 21+3, French Blackjack, Blackjack Bonus, Classic Blackjack, Super 7 Blackjack, European Blackjack, American Blackjack, Multihand Blackjack;
- Baccarat: Baccarat BB, 3D Baccarat, Baccarat Pro, Baccarat Deluxe;
- Roulette: Roulette Royal, Mini Roulette, Maxi Roulette, Auto Roulette, French Roulette, Roulette Classic, American Roulette, European Roulette, European Roulette VIP;
- Table and Video Poker: Oasis Poker, Video Poker, Magic Poker, Turbo Poker, Joker Poker, Fruit Poker, Caribbean Poker, Joker Wild Poker, Vegas Joker Poker, Triple Strike Poker, Three Card Poker, Caribbean Beach Poker, Double Bonus Poker;
Live Dealer Games
During our Zencasino review, we discovered around 200 live dealer games available at this platform.
The live casino lobby features games from Evolution Gaming, Ezugi, Authentic Gaming, Amusnet Interactive, LiveGames, and LuckyStreak.
If you’re a fan of interactive gambling sessions with real-life croupiers and authentic land-based casino experiences, then you will be able to find many variants of live blackjack, live baccarat, live poker, and live roulette games at Zencasino.
Also, the live casino game portfolio includes live game shows and live Sic Bo games in different variations as well.
While Zencasino does have a special “Live Casino” section, there are not any live dealer game subcategories (e.g., “Live Roulette”, “Live Blackjack”, or “Live Poker”). So, again, you will need to use the search bar to find the title of the live game you wish to play.
Here are some of the options.
- Live Blackjack: Blackjack 5, Free Bet Blackjack, Unlimited Blackjack, Infinite Blackjack, Power Blackjack, First Person Blackjack with Side Bets, Blackjack VIP 1, Black Russian Blackjack, Multiplay Blackjack;
- Live Roulette: Lightning Roulette, Double Ball Roulette, Auto Roulette Classic 2, Blaze Roulette, Casino Malta Roulette, Auto Roulette, Speed Auto Roulette, 24/7 Live Roulette, Grand Casino Roulette, French Roulette, Immersive Roulette;
- Live Poker: 2 Hand Casino Hold’em, Hold’em Casino, Casino Hold’em Poker, Texas Hold’em Bonus Poker, Three Card Poker, Caribbean Stud Poker, Poker Lobby;
- Live Baccarat: Baccarat 2, Baccarat 4, Baccarat Control Squeeze, No Commission Baccarat, Lightning Baccarat, First Person Baccarat, First Person Lightning Baccarat, Multibet Baccarat;
- Game Shows: Lightning Storm, Crazy Time, Monopoly Live, Funky Time, Dream Catcher;
- Live Sic Bo: Super Sic Bo, Ultimate Sic Bo, Instant Super Sic Bo;
Instant (Crash) Games
Of course, virtual and live tables are not everyone’s cup of tea, as these games require patience, experience, skills, and strategic thinking.
This is exactly the reason why so many online casinos nowadays offer instant-win games (sometimes referred to as “crash games”) that deliver immediate results – just within a couple of seconds – through single clicks or taps.
These games come with ultra-simple mechanics with no complex rules or lengthy rounds.
Similarly to slots, they also have a fast-paced nature, but instant games are quicker and more powered with an adrenaline rush.
At the time of writing our Zencasino review, this platform offers around 30 instant-win games that can be found within the “Crash” category. Let’s mention some of them.
- Aviator
- AirBoss
- SpaceXY
- Triple Cash or Crash
- Crash Out Fireworks
- Doodle Crash
- Cashybara: Athletics Edition
- Adrenaline Rush Xcrash
- 9 Balls Burning Boards
- Pilot Chicken
- FylOn!
- Keno 80
- Fishing Club 2
- Chicken Rush
- Aviamasters
Tournaments
At the time of writing our Zencasino review, this platform does not feature any active and ongoing promotional or in-house tournaments.
Casino-Style Games Rating: 8.7/10
Sportsbook
Zencasino goes beyond casino-style gambling, as it also delivers sports betting options.
In fact, the two main categories (or verticals) of the entire Zencasino website are Casino and Sports.
However, as a hybrid gambling platform, it is more than obvious that the operator focuses mainly on casino gameplay rather than sports betting.
In our opinion, the operator’s sportsbook platform is below the average, as it covers only 17 sports. Other betting sections that are usually featured in hybrid gambling sites, such as eSports, horse racing, and virtual sports, are nowhere to be found here.
Even soccer (football), as the most popular betting category among punters all over the world, is not as thorough and comprehensive as is the case in many other online sportsbooks.
For instance, just a little over 200 soccer events are covered. Even with this small number, some of the major leagues and competitions, such as the English Premier League, Spanish La Liga, or Italian Serie A, are not included in the sportsbook offer.
The most popular sports are football (soccer), basketball, tennis, handball, ice hockey, volleyball, and baseball.
You can also place bets in other less popular sports, such as cricket, darts, Aussie rules, Formula 1, snooker, rugby union, and rugby league.
The operator offers both pre-match and in-play (live) betting options. Live betting comes with a live statistic tracker. While there is a live stream tab, it appears that this feature is not accessible at all.
You can use the drop-down menu located in the bottom-left corner of the “Sports” page to select your preferred odds format (European, British, Hong Kong, American, Indonesian, and Malay).
💵 Zencasino Review – Payment Methods
Now, let’s talk about everyone’s favorite subject and the thing that makes the world go around (as the song says) – money.
When it comes to making transactions – both in and out – Zencasino really does not disappoint in this aspect. It supports a wide range of traditional and crypto payment methods.
The minimum deposit and withdrawal limits of 20 EUR are more than fair and acceptable to players of all types. The maximum payout limits on a daily, weekly, and monthly basis are above the average, and they get progressively higher for loyal players.
Finally, withdrawal times are quite fast, with the exception of bank transfers that can take several days.
You can make deposits and withdrawals using credit/debit cards, e-wallets, prepaid vouchers, bank transfers, and a broad spectrum of crypto payment methods.
Here are the payment options supported at Zencasino:
Fiat Payment Methods
- Visa
- Mastercard
- Jetonbank
- MiFinity
- Bank Wire Transfer
- Interac
- Neteller
- Skrill
- Paysafecard
- Neosurf
- EcoPayz
- Sofort
- Rapid Transfer
- Perfect Money
- Revolut
- Trustly
Crypto Payment Methods
- Bitcoin
- Litecoin
- Ethereum
- Tron
- Binance Coin
- Tether (ERC20, TRC20, BEP20, TON)
- USD Coin (BEP20, ERC20, POL)
- Bitcoin Cash
- Ripple
- Solana
- Dai (ERC20, BEP20, POL)
- Dogecoin
- Cardano
- Polygon
- Toncoin
On the other hand, the table below shows all traditional and cryptocurrencies that Zencasino accepts.
| Euro (EUR) | US Dollar (USD) | Australian Dollar (AUD) |
| Canadian Dollar (CAD) | New Zealand Dollar (NZD) | Brazilian Real (BRL) |
| Czech Koruna (CZK) | Norwegian Krone (NOK) | Polish Złoty (PLN) |
| Danish Krone (DKK) | Kazakhstani Tenge (KZT) | Azerbaijani Manat (AZN) |
| Bitcoin (BTC) | Litecoin (LTC) | Ethereum (ETH) |
| Tron (TRX) | Binance Coin (BNB) | Bitcoin Cash (BCH) |
| Tether (USDT) | Ripple (XRP) | USD Coin (USDC) |
| Solana (SOL) | Dai (DAI) | Toncoin (TON) |
| Cardano (ADA) | Dogecoin (DOGE) | Polygon (POL) |
Deposit Methods
The minimum deposit limit at Zencasino is 20 EUR or the currency equivalent, which is, like we said, reasonable and acceptable.
The maximum deposit limit, on the other hand, depends on the chosen payment methods. But for most of the payment options, the maximum deposit limit is capped at 1,000 EUR.
Once you make a deposit using the preferred payment methods, it will be processed instantly, meaning that your casino balance will be heavier for the deposit funds in a matter of seconds or minutes.
In addition, all deposits at Zencasino are fee-free. Keep in mind that this platform does not accept cash funds.
Withdrawal Methods
The minimum withdrawal amount at Zencasino is the same as the minimum deposit amount – 20 EUR or the currency equivalent.
On the other hand, the maximum withdrawal amount depends on whether you’re a newcomer (freshly registered player) or a seasoned loyal player.
The maximum withdrawal limits for new players are as follows:
- 2,000 EUR per day
- 10,000 EUR per week
- 20,000 EUR per month
As you play games, place bets, make deposits, collect loyalty points, and climb up the loyalty ladder, your withdrawal limits will become progressively higher.
So, here are the maximum withdrawal limits for loyal players:
- 5,000 EUR per day
- 15,000 EUR per week
- 30,000 EUR per month
Keep in mind that the casino may change these withdrawal limits at any time at their discretion. This also includes reducing previously arranged withdrawal limits.
You need to withdraw your money using the same method you used for depositing.
Although Zencasino does not charge any fees while processing deposits, there is one exception to this rule.
The platform may charge a fee when you want to withdraw money that you haven’t put into play.
However, this fee will be automatically void after you make bets for the sum that is equal to at least 100% of your last deposit and/or wagered bonus for slots or for the sum that is equal to at least 300% of your last deposit for live casino games.
If your requested withdrawal amount exceeds 1,000 EUR, the casino will carry out the KYC procedure to verify your identity.
In this case, you will have to provide the casino with a copy or a digital photograph of your identification documents, such as your passport or an ID card (page with a photo); the passport or an ID card in your hand next to the face profile (page with a photo); and the utility bill (a mobile phone bill will not be accepted).
In the cases mentioned below, Zencasino may review the validity of your winnings via additional check-ups:
- Winnings that are equal to or greater than 10,000 EUR. The bet amount is not taken into account.
- The total balance in your account, at the moment of a withdrawal request, is equal to or exceeds 50,000 EUR.
These additional check-ups could take up to 7 working days. In some cases, investigation can be prolonged up to 14 days, depending on game providers’ internal procedures.
Before any withdrawal, you need to wager your deposits at least three times.
This is a fairly standard practice among online casinos and is generally required for compliance with AML (Anti-Money Laundering) regulations.
Compared to the industry norm – which is a 1-time deposit turnover requirement – a 3x rollover condition at Zencasino arguably pushes AML-related restrictions further than most players would expect. In fact, it can be somewhat considered an abuse of AML regulations.
If you don’t play through your deposit at least three times before a withdrawal (meaning that the total of your bets is less than three times the total deposit amount), Zencasino has the right to withhold or apply a 10% fee (but not less than 0.5 EUR) of the amount being withdrawn.
Furthermore, if you made a deposit with a credit/debit (plastic) card and didn’t meet the 3-time deposit turnover requirement, the casino will take away 20% of the withdrawal amount.
This is definitely something that you should be aware of when making withdrawals at Zencasino.
Withdrawal and Payout Times
The payout times at Zencasino are quite fast, particularly for crypto and e-wallet withdrawals, which are almost instant.
On the other hand, withdrawals via bank transfers and credit/debit cards might take several days.
- Credit/Debit Card Withdrawals: 2 – 3 Business Days
- E-Wallet Withdrawals: 0 – 24 Hours
- Crypto Withdrawals: 0 – 24 Hours
- Bank Transfers: 3 – 5 Business Days
Payment Methods Rating: 9.3/10
🛡️ Zencasino Review – Trust and Safety
Zencasino uses the latest 128-bit Secure Socket Layer encryption software to ensure that you’re always playing in a safe and secure environment.
This technology acts like a protective shield for the sensitive data you send to the casino, including personal and financial information.
So, everything that you share with the casino servers, such as your password, credit card number, bank account details, home address, phone number, email address, date of birth, etc., remains confidential and protected from any unauthorized third-party access.
In other words, your private information is not subject to disclosure, sale, or transfer to any third party, which ultimately ensures that your sensitive data is handled entirely securely.
Also, Zencasino, as we saw earlier, partners with credible and trusted software developers that use RNG (Random Number Generator) technology, ensuring fairness of all game outcomes.
No one, not even the casino, can influence or manipulate the game results. Also, the RNG software is regularly tested by independent third-party organizations, such as eCOGRA, which only additionally proves that all games are fair, unbiased, and unrigged.
Are VPN Use and Bonus Hunting Allowed?
Zencasino explicitly and implicitly prohibits any type of VPN (Virtual Private Network) usage.
In other words, you cannot use a VPN to bypass the casino’s policy of restricted countries, because this is considered an unauthorized access to the Zencasino Website – and that is strictly against the rules of this platform.
If you register a game account and make a deposit using VPN services, a deposit refund will not be issued.
Since the usage of a VPN allows you to hide your real identity or country of residence, it can enable you to gamble anonymously, which is also something that is prohibited at Zencasino.
The casino clearly states that any existing anonymous accounts or accounts that have inconsistent identification will be subject to appropriate due diligence to establish the identity and bona fides of the account holder at an early opportunity.
Your name on your account must match your true and legal name and identity.
In this regard, to verify your identity, Zencasino reserves the right to perform the KYC (Know Your Customer) procedure and request at any time satisfactory proof of your identity.
This means that you will be obligated to submit documents, which include but are not limited to a copy of a valid passport, identity card, and/or any payment cards used.
If you don’t provide the casino with such documentation – which may imply that you’re using a VPN – it will result in suspension of your account and a withdrawal refusal.
Also, if any of the information that you provide happens to be untrue, inaccurate, misleading, or otherwise incomplete, Zencasino has the right to terminate your account immediately and prevent you from using its services.
What About Bonus Hunting?
Bonus hunting is strictly forbidden with any active bonuses.
The bonus hunt means collecting bonus features that include free spins in online slots, then closing that slot and opening it after the wagering process of a bonus is completed or the bonus is refused.
This type of gameplay is not permitted, unless specifically authorized by the casino management.
Also, bonus hunting, in broader terms, is considered a bonus abuse – where players maliciously exploit the casino’s bonus and promotional system in order to gain an unfair advantage over other players.
If the casino finds out that you’re abusing bonuses, Zencasino administration has the right to void all bonuses issued to you.
It is forbidden to purchase bonus games in slots if you have an active bonus, because the maximum bet allowed for an active bonus will be exceeded. Also, if you bet more than allowed per bet with an active bonus, this is also classified as bonus abuse.
While playing with an active bonus, you cannot engage in activities that give you a clearly unfair advantage. Such activities include, but are not limited to:
- Delaying game rounds in any game, including free spins and bonus features, to a later time when you have no wagering requirements;
- Leaving large bets on the table, for example, in blackjack, and returning to the game after the bonus wagering has been completed;
- Playing games with bonus money to build up in-game value, lose the bonus funds, and then cash out on the built-up value during real-money play;
- Using strategies that take advantage of any software bug or failure.
Do you know what else is considered bonus abuse? Creating more than one account (multiple or duplicate accounts) so that you can claim multiple bonuses. This is also something that Zencasino does not allow.
You can only open a single account, and bonuses are not available for players with duplicate accounts.
In all cases, only one account per customer, household, address, shared computer, and shared IP address is allowed. Any other account that you open will be considered a duplicate account.
All duplicate accounts will be immediately closed, and:
- All transactions made from the duplicate account will be void;
- All stakes or deposits made using that duplicate account will be withheld;
- Any returns, winnings, or bonuses that you have gained or accrued during the time the duplicate account was active will be forfeited from you (from your actual deposits to your account) and may be reclaimed by the casino;
- Any funds withdrawn from the duplicate account will be returned to the casino on their demand.
Trust and Safety Rating: 9.2/10
🛠 Zencasino Customer Support
If you wish to contact the casino representatives, you can do it only in two ways – via live chat or by sending an email (with the option of creating a ticket).
At the time of writing our Zencasino review, this gambling site does not have direct phone support, an FAQ page, or links to social media platforms.
Live Chat (24/7)
The easiest and the quickest way to reach out to the casino staff is through the live chat facility, which is available 24/7.
Using the live chat service in Zencasino is really simple.
Whether you’re a registered player or not, all you have to do is click on the live chat icon at the bottom-right corner of the site and start chatting.
There’s no AI chatbot or predefined list of topics that you have to choose from to specify your inquiry. The moment you open the live chat, you can immediately “shoot” your questions directly.
And again, the live chat feature is available for both registered players and non-members.
During our Zencasino review, we tested the live chat feature a couple of times. Every time we had an inquiry, one of the casino representatives joined the conversation in less than 15 seconds.
In our experience, live chat agents were friendly, professional, and, more importantly, quite efficient and helpful.
Their answers were short, precise, and straight to the point, devoid of any generic sentences or references to the casino’s terms and conditions. That’s what we appreciate the most. Not to mention that the live chat agents were also quick to respond – for each of our questions, we didn’t wait more than 20 seconds for a reply.
Email Support and Creating Tickets
If you don’t want to use live chat or your inquiry requires more detailed assistance, you can always send an email to helpdesk@zencasino.com. Depending on the complexity of your request, you can expect a response within 24 to 48 hours.
Registered players have the option to create a ticket when they wish to contact the casino representatives. This is, basically, a contact option that sits between the live chat and the email support.
In other words, this feature allows you to reach out to the casino staff directly from the website just by filling in the contact form without sending an email or talking to live chat agents.
Just enter the subject of your inquiry, type in your message, and click on the “Create Ticket” button. After that, the casino staff will reply to your ticket as soon as possible.
Customer Support Rating: 8.4/10
📲 User Experience
Look and Feel
The theme and the vibes of this casino perfectly match its name.
Upon entering the Zencasino website, you will be greeted by a cartoonish dragon dressed in Buddhist monk clothing while sitting and calmly meditating.
After all, “zen” refers to the state of meditation, mindfulness, contemplation, and relaxation.
The Zencasino site features a bright-colored scheme with red and dark orange accents.
The color palette combined with a cute pondering Kasaya dragon as the casino’s mascot gives this platform a distinguished appearance and a unique visual identity, which really is refreshing in an industry that is loaded with generic-looking dark-themed casinos.
Additionally, Zencasino gives you an opportunity to switch between light mode and dark mode, depending on your preferences.
You can do that by clicking on the toggle button located at the top-right corner of the website.
Functionality and Navigation
Since the idea of “zen” revolves around simplicity and balance, that same concept of simplicity and harmony is reflected in the casino’s functionality and overall performance.
The navigation is intuitive and straightforward, the interface is clear, and the menus are clean.
There are no flashy and distracting advertisements that follow you while you navigate through the Zencasino or annoying pop-up banners that can only irritate you and mess up your gambling experience.
This gambling site features two main categories: Casino and Sports.
At the top-left corner of the home page, there is a hamburger menu that, once you click on it, displays different content, depending on whether you’re a registered player or not.
You don’t even need to click on this menu to see its content – all you have to do is move your mouse all the way to the left side of the home page, and you will be presented with the same navigation panel.
If you’re not registered, this panel will only show you the two most important CTA buttons (Sign Up and Sign In), a tab dedicated to promotions, and a banner with an invitation to grab your first deposit bonus (which is nothing more than a casino’s way to lure you into creating an account).
But if you have opened an account – just like we did – this navigation panel becomes richer in content.
You will be able to see your account details, history of your activity in this casino, loyalty status, and the mentioned promotional tab with available bonuses.
Below these sections, you can select the preferred language, set dark mode or light mode, or contact the casino representatives by creating a ticket.
At the bottom of the home page, you will find the most important information about the casino, such as general terms and conditions, cookie policy, privacy policy, licensing, and ownership.
Also, a ticker displaying the payment methods and game providers moves continuously from right to left in the site’s footer.
Game Searchability and Language
Like with the majority of online casinos, Zencasino has a convenient search bar located at the top of the main page.
You can use this tool to find the game you want to play only if you already know in advance the title of that game.
If you want to narrow down your search, apart from the main game categories and software providers, Zencasino does not offer any other filtering options.
Searching the games based on their providers allows you to see how many games of each casino studio are featured in the Zencasino’s game library.
In other words, next to the name of each software provider, you can see the exact number of games available from that developer at Zencasino.
This is a multilingual gaming platform, which means that Zencasino’s gambling products are available in the following languages:
- English
- German (with Austrian variation)
- Spanish (with Mexican variation)
- Portuguese
- Polish
- Czech
- Slovak (Slovenčina)
- Danish (Dansk)
- Norwegian
- Italian
- Romanian
- Croatian
- Bulgarian
- Greek
Mobile Usability
Zencasino does not have a native and downloadable mobile application. But if you prefer gaming on-the-go, the casino’s lack of a dedicated mobile app shouldn’t bother you.
The reason is simple – the entire Zencasino website is fully optimized for a mobile browser-based experience on all Android and iOS smartphones.
Due to the responsive HTML5 technology, Zencasino’s platform seamlessly adapts to all mobile device screen sizes.
Basically speaking, you really don’t need to download and install a mobile app to enjoy Zencasino mobile gaming.
All you need to do is to open your mobile web browser, navigate to the mobile site of Zencasino, log into your account, and begin your mobile casino journey.
Not only can you play all games that you normally would on the desktop version of the site, but you can also manage all other areas of the casino that you want – claim bonuses, make deposits and withdrawals, place bets, and even talk to live chat casino agents.
During our Zencasino review, we tested the mobile site, and we can confirm that the mobile version completely mirrors the desktop website in all vital features – the interface is super user-friendly, the navigation remains intuitive, and loading times are fast.
Most importantly, games deliver the highest-quality graphics, even without the native mobile app.
However, make sure to have a stable internet connection, as flaky or poor connectivity may interfere with your gaming experience, causing you unnecessary glitches and interruptions.
All in all, Zencasino is more than a solid choice for mobile gaming.
User Experience Rating: 9/10
📝 Zencasino Review – Final Verdict
Our thorough and detailed Zencasino review left us with somewhat mixed impressions.
For sure, there are many good sides of this casino, but there are also some areas where Zencasino does not shine.
In our opinion, Zencasino stands quite well compared to many other online casinos that hold licenses issued by the Anjouan Gaming Authority.
For instance, Zencasino’s responsible gaming policy is more comprehensive and offers a variety of player protection tools in comparison to many Anjouan-based gambling sites.
Zencasino delivers a decent bonus calendar and comes with a massive game library that counts over 9,500 titles from many of the biggest casino studios in the world. The innovative and hybrid nature of Zencasino is particularly reflected in payment methods, where players are offered a wide range of both traditional and crypto options.
The minimum deposit and withdrawal limits are well within the industry standards. On the other hand, high rollers have good reasons to look forward to the casino’s maximum payout limits.
The absence of a dedicate mobile app is not an issue at all, since the mobile-optimized platform functions perfectly.
However, Zencasino is far from being a flawless gambling site, and we do have some concerns.
What we don’t like is the casino’s lack of transparency regarding not only the welcome bonus package but other promotions as well.
We are strong advocates of the principle that all players equally deserve to know what they can expect from the casino, especially if they’re planning to invest their hard-earned money.
There’s absolutely no reason to keep this type of information mysterious, as this practice serves little to no purpose and can only create confusion among players. Overall, hiding this really important information can be counterproductive and may negatively affect players’ trust.
While Zencasino does have an extensive range of payment options with impressive maximum withdrawal limits, we feel that a 3-time deposit rollover before a withdrawal is an exaggeration. To comply with AML regulations, a 1x deposit turnover would be more than fair and enough.
Zencasino lacks a dedicated FAQ page, and it also doesn’t feature any in-house or promotional tournaments.
All things considered, Zencasino is a good gambling site, but there is also plenty of room for improvements.
If you like what Zencasino has to offer, particularly if you’re an experienced high roller, you might as well give this casino a try. Who knows, you might just turn your money into life-changing winnings.
But if you’re not satisfied with Zencasino’s offerings, then don’t hesitate to use our online casino reviews to look for other online gambling sites that suite your preferences better.
Final Rating: 8.9/10
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