Caxino
100% up to 500 EUR + 500 free spins
Table of Contents
ℹ️ Caxino Casino Review – Rating
| Legit and Fairness | 9.8/10 |
| Bonuses and Promotions | 9.2/10 |
| Casino-Style Games | 9.1/10 |
| Payment Methods | 8.9/10 |
| Trust and Safety | 9.8/10 |
| Customer Support | 9.5/10 |
| User Experience | 9.3/10 |
Our Rating: 9.3/10
🔎 Caxino Casino Online – Overview
| Minimum Deposit | 10 EUR |
| Maximum Cashout | 10,000 EUR Per Day / 25,000 EUR Per Week / 100,000 EUR Per Month (In Case of Winnings Exceeding 50,000 EUR) |
| Payout Time | Instant (0 – 24 Hours) Up to 5 Business Days |
| Payment Methods | Visa, Mastercard, Bank Transfer, MiFinity, Paysafecard, Neteller, Skrill, CashLib, Google Pay, Apple Pay, MuchBetter, Payz, Trustly, Brite, Euteller, Siru, TrueLayer, Interac, CashtoCode, Inpay, Revolut |
| Language Website | English (with Canadian and New Zealand variations), French (with Canadian variation), Finnish (Suomi) |
| Game Titles | Over 7,000 |
| Game Types | Slots, Jackpots, Table Games (Blackjack, Baccarat, Roulette, Video Poker), Live Dealer Games (Live Blackjack, Live Baccarat, Live Roulette, Live Poker, Game Shows, Live Sic Bo), Instant-Win Games |
| Welcome Bonus | 100% Up to 500 EUR + 500 Free Spins |
| Responsible Gaming | Deposit Limits, Loss Limits, Reality Checks, Betting Limits, Time-Out Limits (Cooling-Off Limits), Self-Exclusion |
| License | Malta Gaming Authority |
| Year of Establishment | 2020 |
| Company | Granturo Malta Ltd |
⚠️ Caxino Casino Review – Restricted Countries
Not everyone is allowed to join the Caxino Casino, as this platform has the right to restrict access to all or certain parts of this gambling site from certain jurisdictions.
As you probably know, the majority of online casinos offer a detailed list of restricted countries (or excluded jurisdictions) whose residents are prohibited from accessing these casinos.
But that’s not the case with Caxino Casino.
This casino clearly states that you may not access this gambling platform and play its real-money games under any circumstances if you reside in a jurisdiction that is not included in the list of registration countries.
When registering an account at Caxino Casino, you’ll be offered the list of countries whose citizens are allowed to become a part of Caxino’s community.
So, instead of naming the restricted countries and other territories, the following is the list of ALLOWED countries (only players from these geographical areas are fully eligible to join Caxino Casino):
| Andorra | Argentina | Australia |
| Bahrain | Bolivia | Canada |
| Chile | Colombia | Costa Rica |
| Denmark | Dominican Republic | Estonia |
| Finland | Iceland | Ireland |
| Liechtenstein | Luxembourg | Malta |
| Mexico | Monaco | New Zealand |
| Norway | Papua New Guinea | Paraguay |
| Qatar | San Marino | South Africa |
| South Korea | Sweden | Thailand |
| Turkey | United Arab Emirates | United Kingdom |
If you’re not located in any of these countries mentioned above, then you cannot join Caxino Casino.
It’s worth mentioning that only players who are over 18 years of age or players who comply with a higher minimum legal age as stipulated in the jurisdiction of their residence under the laws applicable to them are allowed to access Caxino Casino.
No underage gambling is permitted here.
🎰 Is Caxino Casino Legit?
Caxino Casino is not a new name in the online gambling industry, but it is also not an old-timer.
This online gambling platform was launched in 2020 by a group of casino enthusiasts with the idea of creating a casual, enjoyable, and fun gaming playground. As years went by, Caxino Casino managed to become a unique and recognizable casino brand all over the world.
The legitimacy of any online casino has to be the first area that players need to pay attention to when registering their accounts. Absolutely no one wants to spend their hard-earned money in an online casino and live in constant uncertainty or fear afterwards, especially when the big win lands.
Caxino Casino is owned and operated by Granturo Malta Ltd., a company incorporated under the laws of Malta with registration number C107733.
This casino operator is licensed and regulated by the Malta Gaming Authority (MGA) under the license number MGA/B2C/1079/2025, which was issued on September the 10th, 2025.
When an online casino, such as Caxino Casino, holds a license issued by the MGA, things are pretty much clear because this license stands as a beacon of trust, regulation, responsible gaming, and ultimate player protection.
To obtain this license, a casino operator has to pass the MGA’s rigorous procedures, standards, and licensing requirements that guarantee a fair, transparent, and responsible gambling environment.
The Malta Gaming Authority is one of the most respected and the most prestigious regulatory bodies in the entire iGaming community.
Since the MGA is practically synonymous with the secure and safe gambling ecosystem, for players that means the following:
- A comprehensive responsible gaming architecture, which includes various tools and resources to help players manage their gambling habits;
- All games at Caxino Casino are fair, as RNG (Random Number Generator) technology ensures transparent and unbiased outcomes;
- All games have to be provably fair, as agencies, such as eCOGRA, regularly audit whether the game outcomes are genuinely random and unrigged;
- A minimum RTP (Return to Player) percentage of 92%, though most games feature an RTP of 95% to 97%. Some games, like blackjack, offer even higher RTPs close to 99%. Due to their strict regulation, the RTPs of all games at Caxino Casino are entirely secure and cannot be tampered with.
- Strict KYC (Know Your Customer) and AML (Anti-Money Laundering) procedures;
- The casino is obliged to keep player funds in a separate account from their operating funds, which means that your deposits cannot quietly disappear or be spent in case the entire casino business collapses.
- Finally, if you feel or believe that your customer rights are violated by the casino operator, you can file a complaint directly with the MGA. So, if the casino, for any reason, says “no” to you, you have an alternative door to knock on because the Malta Gaming Authority acts as an intermediary that protects your rights, ensuring fair and unbiased resolution.
As you can see, it is more than obvious that Caxino Casino is a legitimate, trustworthy, and dependable gambling platform.
When you make deposits and bets at Caxino Casino, you can do it worry-free knowing that your money is not going to end up in wrong hands.
Responsible Gaming
One thing is for sure – responsible gaming is definitely at the core of the Caxino Casino’s code of ethics.
This casino offers a wide range of thorough responsible gaming measures and resources.
Of course, the most important ones include the following personal and financial limits (responsible gaming tools):
- Deposit Limit. This limit lets you control how much money you can deposit over a rolling period of 24 hours, 7 days, or 30 days. Once you’ve reached your limit, you won’t be able to deposit until it resets.
- Net Loss Limit. The net loss limit helps you stop playing once your predefined loss limit amount is met, which prevents you from placing further wagers during the selected period.
- Wagering Limit. In order to limit the amount of money that you are able to spend over a certain period of time, you can set a wagering (betting) limit.
- Time-Out Limit (Cooling-Off Period). If you need to step away from gambling for a while, the casino’s cooling-off option lets you take a break for a set period (24 hours, 7 days, or 30 days). You won’t be able to access your account during this time, and it will automatically reopen once the time-out period ends.
- Reality Check. This tool tracks your gambling activity during a session. At regular 60-minute intervals, messages on the screen will reveal specific info about your current session, such as the time played and the amount spent or won. At the same time, you’ll be given the option to view your transaction history or leave the game you are playing. So, the default reality check interval setting is 60 minutes. You can modify this time length or turn off this feature in your account settings.
You can configure these limits at any time on a daily, weekly, or monthly basis.
This can be done instantly if you want to decrease (make stricter) a limit. But if you want to increase (make less strict) a limit, you must wait 24 hours.
In other words, any request to lower a limit will take effect immediately, but any request to raise or remove a limit will only take effect after the expiry of a 24-hour “cooling-off” period in which you will not be able to revert the conditions previously placed in your account.
You can set all of these tools on your own, or you can contact the casino customer support team via email (support@caxino.com) and ask them to set these limits for you.
Self-Exclusion
The casino’s self-exclusion program is designed for players who may be experiencing gambling-related issues or who feel they need a longer break from gambling.
You can self-exclude from gambling at Caxino Casino for a defined period (3 months, 6 months, 9 months, 1 year, etc.) or indefinitely.
During this time, access to your account will be restricted, allowing you to pause, access support resources, and return to play only when you feel ready.
You can contact the casino’s customer support team via live chat for assistance with activating a self-exclusion.
Once the self-exclusion period has elapsed, you may choose to regain access to your account, but this would require you to get in touch with the casino representatives by sending them a request for review.
All requests to reinstate a self-exclusion, whether definite or indefinite, are subject to a mandatory cooling-off period before account access can be restored. A request to decrease or revoke a definite period of self-exclusion will be effective only after the lapse of not less than 24 hours from the time of the reinstatement request.
On the other hand, your request to decrease or revoke an indefinite period of self-exclusion will be effective only after the lapse of not less than 7 days from the time of the reinstatement request.
You can still contact the casino staff to withdraw any remaining funds during the self-exclusion period.
If you feel that you still need more time away from gambling after the chosen period of time has elapsed, you may extend this period by contacting us.
If you wish to stop playing for reasons unrelated to gambling, you may consider using the “Account Closure” feature instead, which is available in your profile sections.
You can also close your account at any time by reaching out to the casino’s customer support. In such a case, any funds in your account will be remitted to you.
If the reason behind the account closure is related to concerns about possible gambling addiction, you need to indicate it.
Other Responsible Gaming Measures
Like we mentioned at the beginning of our Caxino Casino review, this platform strictly prohibits any type of underage gambling.
Caxino Casino does not allow anyone under 18 years of age to create an account at this platform and use its gambling services. Individuals who are under the age of 18 and attempt to open an account at Caxino Casino or individuals who assist an underage person in registering an account at this platform are breaking the law.
If there are minors in your household, Caxino Casino recommends using parental control software, such as Net Nanny, to restrict their access to gambling sites.
Besides delivering informative tips on how to play responsibly (set a budget, don’t chase losses, treat gambling as entertainment, etc.), Caxino Casino also educates players about common gambling myths, because there are many misconceptions surrounding gambling, which can ultimately lead to unhealthy gambling behaviors.
Here are the examples of these myths or illusions:
- Hot or cold streaks are real.
- I can increase my chances of winning if I keep playing.
- Online games are rigged.
- You can predict or control the outcome of a game.
Caxino Casino completely debunks these myths, and you can read all about it in the platform’s responsible gaming policy.
Additionally, Caxino Casino collaborates with professional third-party organizations that offer free and confidential advice to all players who feel that their gambling behavior is becoming problematic.
We are talking about the support organizations, such as Gambling Therapy, Gamblers Anonymous, and GamCare.
You can also take control of your online gambling habits by utilizing dedicated software solutions like BetBlocker and Gamban.
These tools offer a range of features to help you block access to gambling sites, empowering you to stay focused on responsible play.
Finally, Caxino Casino offers players who are concerned about gambling or just curious a 20-question self-assessment test that is available on the Gamblers Anonymous website.
Legit and Fairness: 9.8/10
💰 Caxino Casino Review – Bonuses and Promotions
Caxino Casino definitely has a unique promotional offer.
At Caxino Casino, you can actually claim and receive a variety of bonuses in different ways.
Besides the welcome bonus package that you will receive upon joining the casino and weekly new bonuses and promotions, you can win bonuses simply by playing at Caxino Casino, filling the progress bar, and advancing levels.
To advance the progress bar and level up, you need to make a minimum bet of 0.20 EUR that virtually any player can afford.
The most prominent feature is undoubtedly the Spinbox, which allows you to grab free spins that you can use on your favorite online casino games. As you play and fill up your progress bar, the casino will hand out to you personalized rewards.
You can even fill the progress bar faster by taking part in Double Speed promotions. This way, you’ll fill the bar twice as fast, getting you closer to those rewards even quicker.
Overall, the type of the bonus and the size of it may vary. And you will need to wager the bonus money in order to withdraw funds.
For this reason, we want to familiarize you with the general bonus and promotions rules at Caxino Casino before you participate in any offer.
General Bonus Rules at Caxino Casino
All bonuses at Caxino Casino are limited to one per person, household, computer, or IP address, unless otherwise specified.
You can forfeit your bonus amount at any time and withdraw any remaining real-money balance.
Generally speaking, all casino bonuses come with 35x wagering requirements, unless stated otherwise in the campaign terms. This also applies to winnings from free spins, which have 35x wagering requirements as well, if nothing else is stated alongside the free spins campaign.
All your funds (real money and bonus money) will be used in the following order:
- Real-money balance
- Bonus balance
So, during the casino gameplay, real money will be used first, and after you spend all your real-money balance, the bonus balance will be used.
You cannot use real-money bets to clear bonus wagering requirements.
Only when you place a bonus-money bet or a bet containing bonus money, the wagering requirement will be decreased by the amount of the bonus money wagered – up to a maximum of 5 EUR.
So, at Caxino Casino, real-money bets generate real-money winnings, while mixed or bonus-only bets give bonus-money winnings.
If your bonus balance goes under 0.05 EUR, then this bonus balance will be automatically forfeited.
Like we said, the maximum allowed bet value when using bonus money is 5 EUR per spin or 0.50 EUR per bet line until all wagering requirements have been completed.
Caxino Casino has the right to void bets and bonuses and confiscate all winnings resulting from wagers of larger amounts, which, for the avoidance of doubt, will also apply to all winnings generated after the bonus wagering requirements are met.
Different games contribute a different percentage towards the wagering requirements.
- All casino slots*: 100%
- All table and live dealer games: 50%
- All video poker games: 0%
*You cannot fulfill wagering requirements by playing the following slots, as they contribute 0% towards rollover requirements:
| 1429 Uncharted Seas | Bloodsuckers | Beautiful Bones Dead or Alive |
| Dead or Alive 2 | Eggomatic | Eye of the Kraken |
| Gemix | Jack Hammer 2 | Pearls of India |
| Scrooge | Secrets of Atlantis | Sea Hunter |
| Steam Tower | Tower Quest | Viking Runecraft |
| Lil Devil | The Wish Master | Kingmaker |
| Beautiful Bones | Wild Swarm | Blazing Bull |
| Hellcatraz | Street Fighter II | Royal Mint |
| Marching Legions | Extreme 7 | Book of 99 |
Additionally, some games cannot be played with the bonus money, and you will receive an error message when trying to place bets or open a game that is excluded from bonus play.
If you are eligible for a bonus, wagering requirements will apply before you are eligible to make any withdrawals of the bonus or winnings gained by using bonus money. In other words, you have to meet wagering requirements first before any withdrawal.
You are, however, allowed to request a withdrawal before completing wagering requirements. But in that case, Caxino Casino will deduct the whole bonus amount as well as any winnings made from bonus money before approving your withdrawal request.
In other words, you can make a withdrawal of your deposit balance before you meet the wagering requirements, but then you will lose your bonus money.
Cash rewards that don’t have any wagering requirements and the amount won from these rewards will be added to your real-money balance, and it will be withdrawable immediately.
Bonus Expiration, Risk Hedging, and Free Spins
Unless stated otherwise, all deposit and free cash bonus offers will expire after 24 hours, excluding the sign-up offer.
However, once you claim the reward or the bonus, you have 60 days to use it, or the remainder may be forfeited.
This means that the casino may withhold and remove any bonus money if you don’t use it within the 60-day period. Individual campaigns may have a shorter expiration time.
Risk hedging, which includes, but is not limited to, betting red bet and black bet on any single roulette round, will not contribute to any part of a promotion.
Players deemed to be using risk hedging tactics to redeem their bonuses or cash prizes risk having their bonuses, cash prizes, and any subsequent winnings removed.
Free spins provided as part of the welcome offer or part of any other promotion or incentive will be allocated by Caxino Casino to a game of their discretion.
Winnings from “free spins” or “bonus” features initiated with bonus funds – but completed after the bonus has been wagered, lost, expired, or forfeited – will be removed.
Welcome Bonus Package (100% Up to 500 EUR + 500 Free Spins)
Once you’re ready to play at Caxino Casino, the platform’s exclusive welcome bonus will let you load up your account from just 20 EUR. In other words, the minimum deposit required to claim the casino’s welcome bonus is just 20 EUR or the currency equivalent.
The welcome pack, which consists of a 100% bonus of up to 500 EUR and an additional 500 free spins, is split across your first five deposits.
With a super-fast sign-up process and rapid deposits, your casino journey at Caxino will begin in no time.
Free spins will be allocated the following way: 10 free spins per day over 10 days for the first five deposits. The value of the welcome free spins is worth 0.10 EUR each.
The maximum winnings from the welcome free spins are capped at 1,000 EUR. Any winnings that exceed this amount will be forfeited.
Like we already said, the minimum deposit to claim the welcome bonus is 20 EUR.
However, you can max out this offer by depositing 100 EUR and playing with 200 EUR after the deposit match bonus (100 EUR in real money deposited + 100 EUR in matching bonus money).
So, remember, 100 EUR is the maximum deposit match. If, for example, you make a first deposit at Caxino Casino of 1,000 EUR, you will receive the maximum of 100 EUR in bonus money.
You can withdraw (the welcome) bonus money only after it has converted to real money. And bonus money converts to real money based on a wagering requirement.
So, slots require a 35x wagering requirement before a withdrawal, whereas table games – notoriously high in RTP – require a 70x wagering requirement.
One of the best things about the casino’s welcome offer is that this bonus is non-sticky, which is a not-so-fancy way of saying that all bonuses are forfeitable. Your deposit is not tied to the bonus money. If you win with your original deposit and want to make a withdrawal, then go for it.
So, unlike sticky bonuses, non-sticky bonuses are separated from your real-money (deposit) balance and are used only after your real-money balance is exhausted.
In other words, real money is always played before bonus money, and the casino’s non-sticky welcome bonus allows you to forfeit that bonus so you can quickly withdraw.
Any winnings from your real-money balance can be withdrawn without completing the welcome bonus wagering requirements.
Say, for example, you are playing with real money and win 10,000 EUR with those funds. Rather than spend the next few days wagering through your bonus money so you can withdraw, that bonus may be forfeited at any time so those real-money winnings will be immediately available for withdrawal.
Irish players are not eligible for the welcome offer.
Other Bonuses and Promotions
The Progress Bar
The Progress Bar is the key feature for your Spinbox rewards.
Every time you make a minimum bet of 0.20 EUR with bonus money or real money, your individual Progress Bar fills. Filling the Progress Bar will award you a spin on the casino’s unique game called Spinbox. Winnings from free spins received on the Spinbox game are subject to regular 35x wagering requirements.
During promotional windows, the casino may even accelerate filling up your Progress Bar at double speed to help you land your next level-up.
From time to time, on exclusive games or popular releases, you might even see a Triple Speed window, which will give you the quickest route to your next Spinbox level-up!
You’ll often find Double Speed promotions running in conjunction with brand new game releases. However, these bonuses can also be activated in your “My Rewards” section to advance your Progress Bar when you play any game at Caxino Casino.
Level-Ups
A free level-up is awarded and can be activated the next day whenever you advance a level through normal gameplay.
Only one “next day level-up” will be awarded. If you advance two or more levels in a single day, only one “next day level up” will be awarded.
Claiming a “next day level-up” will not trigger another level-up the next day. The “next day level-ups” can only be won through gameplay.
Reload Bonuses
Similar to the welcome offer, this type of bonus awards money whenever you top up your Caxino balance, giving you more funds to play with.
Reload bonuses at Caxino Casino promise to credit you a set percentage on your deposit amount, up to a maximum value.
For instance, if you deposit 50 EUR on a 50% reload bonus of up to a maximum of 100 EUR, you would get 75 EUR in total (your 50 EUR deposit + 25 EUR bonus money (50% of 50 EUR)).
Reload bonuses at Caxino Casino, similarly to the sign-up offer, are non-sticky, meaning you can forfeit your bonus and withdraw at any time.
Caxino Casino Cashback
The cashback offer at Caxino Casino is only awarded as a percentage of your real-money net losses. In other words, bonus money losses will not accumulate the cashback.
The cashback will be paid in bonus money, which means that regular 35x wagering requirements will be applied.
The minimum cashback amount is 1 EUR, while the maximum cashback amount is capped at 100 EUR.
Buy Free Spins Bundles
Caxino Casino allows players to buy free spins with their real-money balance.
You need to have sufficient funds in your player account to purchase free spins. If you do not, you will be prompted to add funds. Once you make this purchase, the amount of funds equal to the value of the bought free spins will be deducted from your real-money balance.
The funds you used to buy free spins are non-refundable.
You have to claim the purchased free spins within 24 hours, starting from the moment of buying them.
Once you meet 35x free spins’ wagering requirements, you will be able to withdraw winnings from the bought free spins.
Each free spins purchase will be recorded in your transaction history and can be viewed at any time.
Keep in mind that the purchased free spins, as part of the Buy Free Spins Bundle feature, do not contribute toward the Caxino Extra Cashback (this is a cashback offered exclusively to the casino’s loyalty program participants).
Balance Booster Bonus
Much like reload bonuses, the Balance Booster feature will top up your account when you make a deposit. The only difference is that this type of promotion is a sticky bonus.
This means your deposit is tied to the bonus, and you cannot make a withdrawal before you meet the bonus wagering requirements.
However, sometimes the casino can use this type of bonus to offer higher monetary values to your deposits.
The Balance Booster bonus will be credited to your account as bonus money. Being a sticky bonus, the deposited amount connected to the Balance Booster will also be converted into the bonus money.
To withdraw funds from the balance booster bonus, you have to wager both the deposit amount and the bonus amount 35 times, unless stated otherwise in the terms and conditions of the specific offer.
Any attempt to withdraw the Balance Booster balance before you meet wagering requirements will result in a forfeit of the whole Balance Booster balance.
Caxino Casino Bonus Codes
At times, Caxino Casino will make various bonus code offers available to you.
Once the platform sends you an active bonus code via email or SMS, you can go ahead and enter this in the “My Account” section of your Caxino account to unlock more amazing rewards.
Win Both Ways
The Win Both Ways is an unusual feature, available in a few online slots, that allows paylines to form in either direction, which gives you more opportunities to create winning combinations.
In standard slot games, winning combinations usually need to start from the leftmost reel.
However, in the Win Both Ways titles, winning combinations can form starting from either the left or right of the game grid. Popular examples include NetEnt’s classic slot Starbust and ELK Studios’ feature-rich Nitropolis 2.
Another variation on this gameplay mechanic is the Win Anywhere Along a Payline feature, where matching symbols only need to align anywhere on a payline to trigger a payout.
This setup is a common signature of “Book of” titles and means that winning combos can appear anywhere along a payline, without needing to start on either the left or rightmost reel.
Both of these mechanics add flexibility to traditional gameplay, creating more ways for players to secure wins and offering a more dynamic slot experience.
Spinbox Feature
The Spinbox feature is the casino’s unique bonus game that rewards you with free spins.
Here’s how the Spinbox works.
Whenever you play games at Caxino Casino, like we mentioned, your Progress Bar fills up. Once you fill the bar to level up, you will earn a free Spinbox reward. You can win up to 40 free spins on every Spinbox bonus round.
So, the Spinbox rewards come in the form of free spins, with values corresponding to your average bet size. The larger the bets, the greater the value of these free spins, which lets you maximize your Spinbox rewards.
To keep your Progress Bar moving toward your next Spinbox, you have to place bets of at least 0.20 EUR, as wagers below this won’t advance the bar.
There’s also a Spinbox+ feature that allows you to grab even more free spins for ascending multiple levels in a single day.
If, for example, you level up 3 times a day, you will earn yourself the following rewards:
- 1st Spinbox Round: 1 Spinbox win
- 2nd Spinbox Round: 1 Spinbox win + 2 free spins
- 3rd Spinbox Round: 1 Spinbox win + 3 free spins
So, every time you claim two Spinbox rewards in a day, you’ll unlock 2+ bonus free spins on your second Spinbox.
Level up three times in one day, and you’ll enjoy 3+ extra spins, with the number of bonus spins increasing for each new level.
For instance, if you reach 10 Spinbox rewards in a single day, you’ll receive 10+ additional free spins on that 10th reward.
Every time you level up on any given day, you will be awarded free spins. The Spinbox rounds and their additional free spins will all be awarded to the same games for each level-up.
Caxino Casino allows you to earn Spinbox rewards faster by doubling the rate at which your Progress Bar fills. This can be done if and when you claim Double Speed promotions, enabling you to earn faster level-up rewards.
So, each time you place a bet, your Progress Bar fills a little. When it reaches 100%, you’ll get to take a spin on the casino’s unique Spinbox mini-slot, which awards free spins.
However, Double Speed promotions accelerate the rate at which your Progress Bar fills, getting those Spinbox rewards sooner.
VIP and Loyalty Program (Caxino Extra)
The casino’s loyalty program is called the Caxino Extra.
However, it is not publicly stated how many loyalty levels are featured in this program or whether these levels exist at all.
Moreover, Caxino Casino does not mention anything about how a player becomes a member of the loyalty program. In other words, the casino does not disclose whether the players are automatically enrolled in the casino’s loyalty program or if it is an invite-only scheme.
The casino live chat agents we reached out to during our Caxino Casino review told us that players don’t apply for the loyalty program themselves. Instead, players’ accounts are reviewed daily, and if a player meets the internal activity criteria, they will receive a personal invitation to join.
So, after all, the Caxino Extra is an invite-only program, and the more active you are, the better your chances of getting that invite.
Nevertheless, the main perk of the Caxino Extra is a special cashback program, which is not the same as the regular cashback offer that we talked about previously in this Caxino Casino review.
The Caxino Extra weekly cashback is an exclusive benefit available only to eligible Caxino Extra members. This means that players who are not members of the Caxino Extra loyalty program are not eligible to receive this cashback.
Members of Caxino Extra can receive up to 20% cashback on a weekly basis, which comes with only a 1x wagering requirement.
The Caxino Extra cashback is calculated based on the following formula:
(Real Money + Bonus-Money Bets) – (Real Money + Bonus-Money Wins) – Bonus Granted – Jackpot Contribution + (Bonus Forfeited + Bonus Auto-Forfeited + Bonus Expired).
The cashback percentage ranges from 10% to 20% of the net losses as per the above calculation.
An additional 2% will be added as cashback for every 2,000 EUR in net losses, up to a maximum of 20%. The minimum cashback amount is 10 EUR.
The Caxino Extra cashback will be paid in bonus money, and, as we have said, you have to wager it at least 1 time before any withdrawal.
Additionally, the Caxino Extra members will receive exclusive rewards. Also, all rewards and bonuses for the Caxino Extra members have a reduced wagering requirement (excluding promotions that state otherwise).
Every member of the platform’s loyalty program will receive a personal account manager that will be available via mobile, email, or WhatsApp. Account managers can resolve or expedite any issue you may have.
Bonuses and Promotions Rating: 9.2/10
🎮 Caxino Casino-Style Games
Compared to many other online casinos – especially to the ones that have recently emerged in the online gambling scene – Caxino Casino offers a relatively large game library, featuring over 7,000 titles.
Don’t get us wrong. This is still an impressive size of the casino’s gaming catalog, and there are plenty of games to choose from.
However, many new online casinos, knowing that having a rich and diverse game selection is one of the key selling points, offer even larger game portfolios spanning anywhere from 10,000 to even 20,000 titles.
But as life teaches us all – the quality over quantity, and that is something that Caxino Casino understands and has implemented successfully.
The entire game lobby is split into the following main categories:
- Popular
- Slots
- Jackpot Games
- Live Casino
- Table Games
- All Games
Moreover, each of these categories features a wide range of subcategories, making it significantly easier for players to find the preferred title.
For instance, once you head to the “Popular” game category, you will come across various game sections, such as Trending, New Games, Weekly Spotlights, Double Speed, New Provider, Seasonal, Feature Buy, Drops and Wins, Mega Jackpots, and even Instant-Win Games.
The casino’s game library is powered by 100+ software providers, including both the most renowned names in the iGaming industry and the promising startups looking for ways to prove themselves in the competitive online gambling scene.
Let’s mention some of them.
- 3 Oaks
- Amusnet
- Betsoft
- BGaming
- Booming Games
- ELA Games
- Endorphina
- Evolution Games
- Evoplay
- Gamzix
- Habanero
- Hacksaw Gaming
- Iron Dog Studio
- Kalamba Games
- NetEnt
- NoLimit City
- Peter & Sons
- PG Soft
- Play’n GO
- Playson
- Pragmatic Play
- Red Tiger
- Thunderkick
- Wazdan
- Yggdrasil
Slots and Jackpots
Slots, as arguably the most recognizable type of online casino game, make up the majority of games at Caxino Casino.
This platform delivers thousands of video slots, spanning a wide range of genres and themes to accommodate even the pickiest slot players.
From classic 3-reel slots to modern and innovative 5-reel video slots with intriguing storylines and multiple paylines – you can find all of that at Caxino Casino.
So, whether you prefer traditional slot machines or are drawn to more contemporary types, there is a range of slot games at Caxino Casino to match your preferences.
You can play the vast majority of slots in demo (or play-for-fun) mode, which is also available to non-registered players. This way, you can test the slot first and check out its features and mechanics before spending any real money.
The entire slot lobby is divided into the following sections:
- New Provider
- High Volatility
- Megaways
- Classic Slots
- Books
- Sticky Wilds
- Cascading Symbols
- Expanding Features
- Respins
- Win Both Ways
- Hold & Win
- Egypt
- Asian
- Horror
- Mythology
- Animals
- Movies and TV
- Sport
- Drops & Wins
Some of the most popular slots include titles like Fury of Anubis, Moon Princess 100, Gnaw’n Gold, 3 Witch Pots, Greedy Alice, Le Cowboy, Raidmark, Holy Hand Grenade, Le Pharaoh, Stormforged, Golden Fish Tank 2, Reactoonz, Demon’s Gate, Duel at Dawn, Legacy of Dead, and many others.
Caxino Casino has dedicated a special category to jackpot games, which is designed for players who think that they’ve got luck on their side and who want to try to win big too.
Once you enter the “Jackpot Games”, you will discover different sections (and some of them contain titles with mouth-watering jackpot prizes), such as the following: Caxino Hunt, Dream Drop – Must Drop Before €2 Million!, Lotsaloot, King Millions, Mega Moolah, Wowpot, and 10Min Jackpots.
These are just some of the most played jackpot games at Caxino Casino:
- Break the Piggy Bank
- Triple Cash Boost
- Break More Piggy Banks
- Super Wish Boost
- 5 Perfect Diamonds
- Alice in Cashland
- 3 Scarabs of Fortune
- Mega Moolah Megaways
Table Games
Caxino Casino offers a wide variety of virtual skill-based table games for all players. Whether you are a more casual player or a serious high roller, this platform has table games that suit your style – blackjack, baccarat, roulette, and video poker games.
Under the “Table Games” category, you’ll find an abundance of games that continue to win the hearts of players who prefer a classic casino vibe and longer gambling sessions.
Table games are practically digital incarnations of their live casino equivalents streamed from live studio locations.
Even though table games are not as popular as slot games, their longevity is a testament to their relatively simple gameplay, coupled with considerable win potential and, above all, the enticing prospect of bringing down the house.
Here are some of the table game titles available at Caxino Casino.
- Blackjack: Classic Blackjack, Blackjack MH, Premier Blackjack with Lucky Lucky, Premier Blackjack with Buster Blackjack, Perfect Strategy Blackjack, Classic Blackjack Multihand, Multihand Vegas Single Deck Blackjack, Atlantic City Multihand Blackjack;
- Baccarat: No Commission Baccarat;
- Roulette: Roulette Mega Moolah, European Roulette, Turbo Auto Roulette, 9 Pots of Gold Roulette, Real Auto Roulette, Extreme Multifire Roulette, Three Wheel Roulette;
- Video Poker: Tens or Better Side Bet Power Poker, Bonus Poker Power Poker, Deuces & Joker Power Poker, Deuces Wild Power Poker, All Aces Power Poker, Jacks or Better Double Up Poker, Aces and Eights Poker;
Live Dealer Games
Did you know that live casino is one of the fastest-growing online casino segments these days, with growth at an estimated 33% annually?
The interactive nature of the gameplay is the main reason why live dealer games are so popular. It’s as simple as that – they combine the convenience of an online casino with the live action of a brick-and-mortar operation.
Live dealer games at Caxino Casino are also table games that are streamed in HD video resolution with a human dealer who interacts with you in real time.
Thanks to state-of-the-art technology employed in these games, you can experience an exciting and authentic live casino ambience without ever leaving home.
If you are a fan of the sound of cards shuffling and roulette wheels spinning, then navigate to the platform’s “Live Casino” section that offers a broad spectrum of live blackjack, live roulette, live baccarat, and live poker games as well as game shows and live Sic Bo games.
Here are some honorable mentions.
- Live Blackjack: Evolution Blackjack Lobby, Pragmatic Play Blackjack Lobby, One Blackjack, Free Bet Blackjack, Speed VIP Blackjack, Lightning Blackjack, Blackjack Silver, Eclipse Blackjack, Bet Behind Pro Blackjack, Infinite Blackjack, Power Blackjack, Blackjack Monte Carlo;
- Live Baccarat: Lightning Baccarat, Evolution Baccarat Lobby, Pragmatic Play Baccarat Lobby, Baccarat Squeeze, Lotus Speed Baccarat, Mega Baccarat, Prosperity Tree Baccarat, Fortune 6 Baccarat, Super 8 Baccarat, Peek Baccarat;
- Live Poker: Evolution Poker Lobby, Jacks or Better Draw Poker, Casino Hold’em Poker, 2 Hand Casino Hold’em Poker, Ultimate Texas Hold’em Poker, Caribbean Stud Poker, Three Card Poker;
- Live Roulette: Evolution Roulette Lobby, Immersive Roulette Deluxe, Fortune Roulette, Crystal Roulette, Lightning Roulette, XXtreme Lightning Roulette, Auto Mega Roulette, Fireball Roulette, French Roulette, Diamond Rush Roulette, Clubhouse Roulette, PowerUP Roulette;
- Game Shows: Ice Fishing, Crazy Time, Money Time, Sweet Bonanza Candyland, Dice City, Snakes & Ladders Live, Treasure Island, Monopoly Live, Crazy Balls, Lightning Storm, Funky Time, Monopoly Big Baller, Mega Ball, Crazy Coin Flip;
- Live Sic Bo: First Person Sic Bo, Instant Super Sic Bo, Mega Sic Bo, Super Sic Bo;
Instant Games
Caxino Casino does not offer “Instant Games” as one of the main game categories alongside slots, table games, jackpot games, and live dealer games.
However, you can find the “Instant Wins” section within the “Popular” game category.
All that you have to do is to scroll down to the bottom of this page and locate the preferred instant-win game among 100+ titles.
So, if you like fast-paced games with simple mechanics that do not require any particular skills and that yield immediate results without delay, Caxino Casino offers you some of the following options:
- Aviatrix
- Plinko+
- Open It!
- Slapshot Showdown
- Plinko Clusters
- Soccer Striker 2
- High Flyer
- Big Bass Crash
- Aviator
- Smash Factory
- Fly On!
- FlyX Cash Turbo
- Spaceman
- Plinko: Dare2Win
- Scratchy
- Ruby Rush
- Book of Keno
- Keno Rush
- Superb Keno
Tournaments
At the time of writing our Caxino Casino review, we did not find any ongoing or active tournaments on this gaming platform.
Casino-Style Games Rating: 9.1/10
💵 Caxino Casino Review – Payment Methods
Although Caxino Casino is a modern gambling site, when it comes to payment methods, this platform sticks to tradition. In other words, Caxino Casino is not a crypto-friendly gambling venue, as it supports only fiat payment solutions.
So, if you’re a crypto-savvy player, then Caxino Casino is not the right choice for you.
But for other players who prefer traditional payment options, Caxino Casino might just be the platform you were looking for all the time.
This online casino offers a wide array of banking options for both deposits and withdrawals, including credit cards, debit cards, e-wallets, prepaid vouchers, and bank transfers.
Particular payment methods will greatly depend on your sign-in country, because some of these payment solutions may not be available in certain jurisdictions.
During our Caxino Casino review, we discovered that this gambling site supports the following payment options:
- Visa
- Mastercard
- Bank Transfer
- MiFinity
- Paysafecard
- Neteller
- Skrill
- CashLib
- Google Pay
- Apple Pay
- MuchBetter
- Payz
- Trustly
- Brite
- Euteller
- Siru
- TrueLayer
- Interac
- CashtoCode
- Inpay
- Revolut
The only accepted currency at Caxino Casino is the euro (EUR).
Even if you make a deposit or a withdrawal in other currencies, such as the Canadian dollar (CAD) or the New Zealand dollar (NZD), the casino will handle these transactions in euros.
Caxino Casino does not charge any fees for your deposits and withdrawals with any payment method that you use. However, your payment provider may include some additional fees on their end, but no extra fees will be applied by this platform.
Caxino Casino is a KYC gambling site, meaning that it will perform an identity verification procedure for any transaction that you make (particularly during the withdrawal process) and at any time.
In cases where the casino is not satisfied by the KYC documentation you submitted (e.g., national ID card, passport, license, utility bill…), Caxino Casino may cancel your withdrawal request and return the funds to your account or confiscate the funds and block your account indefinitely.
However, for any transaction that exceeds 2,000 EUR or for any cumulative transactions exceeding 2,000 EUR – whose value can be calculated either on a daily basis, taking into account all deposits the player made since joining Caxino Casino, or on the basis of a rolling period of 180 days – Caxino Casino will carry out additional KYC procedures.
Nonetheless, the casino further reserves the right to apply KYC procedures in case of lower transactions.
In these circumstances, you will be obliged to submit proof of your ID (copy of your national identity card, passport, or driver’s license); copy of your utility bills; and/or copies of the credit/debit cards that you used to make deposits.
All deposits that you make to your Caxino account should be commensurate with gameplay.
If there is a suspicion of abuse (for instance, where a deposited amount has not been wagered or used for an appropriate level of gameplay, and you then make a withdrawal request concerning that deposited amount), Caxino Casino reserves the right to:
- Cancel other deposit(s) and any withdrawals related to them (in part or in full);
- Deduct and/or retract any balance or costs that may have resulted in conjunction therewith from any funds held in your account;
- Confiscate your funds, including your winnings;
- Close your account indefinitely, without any warning or notification.
Inactive Accounts
If you have a real-money balance in your Caxino account, but you haven’t accessed it for 12 months, your account will be considered an inactive one.
The platform will reach out to you via email 30 days prior to your account becoming inactive and informing you about the possible administration fees that Caxino Casino may apply as a “sanction” for your inactivity.
If, after 12 months since your last login, Caxino Casino is unable to contact you or you show no activity in your account even after the casino has reached out to you, then this platform will charge a 5 EUR monthly administrative fee on your account.
Deposit Methods
The minimum deposit amount at Caxino Casino is 10 EUR.
On the other hand, the maximum deposit amount depends on the chosen payment method.
If you use a credit or debit card for deposits, your funds will only clear when Caxino Casino receives an irrevocable approval and authorization code. This means that your account won’t be credited with deposited funds if Caxino Casino doesn’t receive such approval and code.
All deposits at Caxino Casino are processed immediately, within a matter of seconds or minutes.
But never forget that Caxino has the right to apply KYC procedures to verify your identity even when you are dropping funds into your account. So, generally speaking, deposits at Caxino Casino are usually processed within 1 minute, following the confirmation of the deposit (unless additional verification procedures are required).
Like we said previously in this Caxino Casino review, the platform only accepts payments that are made in euro (EUR).
In case your payment account (i.e., your bank account or your e-wallet account) is in a different currency, Caxino Casino or your bank or e-wallet payment provider, as the case may be, will accordingly convert the funds to EUR before depositing them to your account.
Likewise, the funds you withdraw will be sent to you in EUR, and Caxino Casino or your bank or e-wallet payment provider will convert the funds to your payment account currency. If there are any exchange premiums, you will be responsible for paying them.
Money that you deposit in your account must only be used for playing games available at Caxino Casino.
If you’re making deposits without any intention to place real-money bets (gaming stakes), the casino will suspend or close your account, and it even may report this to relevant authorities.
Withdrawal Methods
The minimum withdrawal amount at Caxino Casino is 20 EUR, but this limit may vary depending on the chosen payment method.
There’s no maximum withdrawal limit on the casino’s side. You can make multiple withdrawals if needed, and there is not a separate total withdrawal cap.
But don’t get excited too early, as there are two things you should be aware of when it comes to the maximum payout limits at Caxino Casino.
First of all, your payment provider or your bank may impose a limit on your withdrawal amount.
And second of all, in case you win over 50,000 EUR, Caxino Casino reserves the right to pay out the withdrawal in installments of up to:
- 10,000 EUR per day
- 25,000 EUR per week
- 100,000 EUR per month
VIP players are exceptions, as they may be entitled to higher withdrawal limits.
You’re allowed to withdraw your real-money balance at any time, but keep in mind that you may be required to forfeit any bonus money before real money can be withdrawn.
Caxino Casino will pay your withdrawals – partly or in total – via the same payment method you used to make your deposits. But this platform also has the right to pay any requested withdrawal directly to your bank account.
As we have mentioned earlier, Caxino Casino does not apply any additional withdrawal fees. However, this platform states that it has the right to charge fees for processing withdrawals, which will be clearly stated when you submit a withdrawal request.
Moreover, upon withdrawing funds, your own bank or another payment provider may add a further handling charge.
But the rule of thumb is – all withdrawals at Caxino Casino are fee-free.
Before any withdrawal requests are processed, Caxino Casino will review your behavior on the website or usage of the games for any irregular playing patterns.
Some examples of irregular betting patterns for the bonus wagering requirements purposes include, but are not limited to:
- Betting red bet and black bet on any single round of roulette
- Placing single bets equal to or over 30% or more of the value of your total balance (including any given bonus) until such time as the wagering requirements for that bonus have been met.
If the casino believes that irregular playing patterns have occurred, it has the right to withhold any withdrawals and/or confiscate all winnings and bonuses, which, for the avoidance of doubt, will also apply to all winnings generated after the bonus wagering requirements are met.
The acceptance of your withdrawal request mainly depends on whether you have made and sufficiently wagered your deposit. If, prior to your withdrawal request, you did not use your deposit funds for wagering, the casino will perform a KYC procedure.
To comply with AML (Anti-Money Laundering) regulations, the casino requires players to wager their deposits at least once before any withdrawal.
The 1-time deposit turnover before the approval of your withdrawal request is a more than fair and reasonable condition.
If you don’t meet this 1-time deposit rollover requirement prior to your withdrawal request, Caxino Casino will apply a 5% fee (but not less than 10 EUR) of the requested withdrawal. Also, additional bank charges associated with these payments can be passed on to you in this case.
Withdrawal and Payout Times
Generally speaking, all withdrawals at Caxino Casino are processed between 1 and 3 business days.
However, withdrawal times will vary, as they are dependent upon your payment type and the account status.
For players that have completed their KYC verification and are withdrawing small or moderate amounts, the withdrawal times are usually instantaneous.
For those that have not verified their account or made a larger-than-average withdrawal request, there might be some delays processing a withdrawal.
But once your withdrawal is approved, the payout is subject to transfer times for your specific payment method.
Usually, the payouts will arrive to your account within 24 hours (particularly for e-wallet withdrawals), but it may take between 1 and 3 business days within Europe and up to 5 days for non-European customers to receive their money.
Bank transfer delays may occur due to bank routing, public holidays, and time zones.
Withdrawals via credit/debit cards usually take anywhere between 1 and 3 business days. For e-wallets, the payout is typically in your account in a matter of seconds.
- Card Withdrawals: 1 – 3 Business Days
- E-Wallet Withdrawals: 0 – 24 Hours
- Bank Transfers: 1 – 5 Business Days
Payment Methods Rating: 8.9/10
🛡️ Caxino Casino Review – Trust and Safety
Caxino Casino is not only a fully licensed gambling platform but also uses the latest SSL encryption technology, firewalls, and other security certificates on the site, such as the FiduCert certificate.
By utilizing SSL encryption software and being compliant with applicable data protection laws, Caxino Casino safeguards your personal (financial and private) information from any unauthorized third-party access.
In other words, all your sensitive data, such as your password, bank account details, credit card number, phone number, etc., remains strictly confidential.
Additionally, a FiduCert certificate, which Caxino Casino has, verifies that this operator’s information security management system complies with international standards.
Actually, this certificate is proof that the casino protects players’ data, handles IT risks, and guards against potential cyber threats and data loss.
All transactions at Caxino Casino are checked by the platform’s fraud personnel in accordance with the prevention of money laundering laws and regulations as applicable.
Caxino Casino, Granturo Malta Ltd., and any governing body can monitor or request to review all transactions to prevent this crime (money laundering) from being committed.
Furthermore, Caxino Casino utilizes the Random Number Generator (RNG) software, which is a crucial algorithm embedded in every game on this platform, ensuring that each spin or card deal is entirely random and fair.
Not only that, but RNGs at Caxino Casino are tamper-proof, meaning that this technology protects players from any possibility of operator misconduct.
The functionality of RNG software at Caxino Casino is regularly tested and audited by independent third-party organizations, such as eCOGRA.
In addition, players’ and the casino’s funds are completely isolated from each other in separate bank accounts, which is in accordance with applicable laws and the Malta Gaming Authority license.
So, in the unlikely event of the casino’s insolvency, your funds are protected, as they are held in separate designated bank accounts. These accounts are used solely for this purpose.
What’s more, the casino’s bank of choice ensures that your funds are not subject to the enforcement, seizure, or execution of any claim against Caxino Casino and that these funds are not considered to form part of Caxino’s assets in the event of insolvency.
Consequently, in the event of the casino’s bankruptcy, your funds are protected and will be returned to you.
KYC (Know Your Customer) Procedure
Caxino Casino may require a KYC (Know Your Customer) verification to confirm your identity, verify your ownership of payment methods, and prevent any unauthorized transactions.
This platform can perform a KYC procedure at any time for any reason by requesting any relevant documentation, such as a copy of your passport or other identification documentation, but the KYC check is typically triggered after reaching a certain transaction threshold.
It is understandable that this can be an inconvenience, but the KYC check is designed to protect your account from fraudulent activity, which is why Caxino Casino aims to make the KYC process as straightforward as possible.
The basis for such checks will be dependent on the specific case.
However, it could include (but is not limited to) verification of your registration details, such as the name, address, age, and occupation; verification of your financial transactions, financial standing, source of wealth, source of funds, and/or gaming activities.
Caxino Casino may also request any documentation that you previously provided – which would have later expired or would no longer be valid for any reason – or request any additional KYC documentation for any reason and at any time.
Any non-completion or non-cooperation for KYC documentation requests will result in your account termination and transactions being withheld.
A KYC check at Caxino Casino may ask for one or more of the following documents:
- Valid ID Photo: A government-issued ID, such as a passport, driver’s license, or national ID card.
- Proof of Address: Utility bill that displays the address registered on your Caxino Casino account.
- Payment Method Verification: Bank statement for bank transfers, front and back images of your credit card, or statement or screenshot showing your name and account details for e-wallet transactions.
Are VPN Use and Bonus Hunting Allowed?
Caxino Casino is not a VPN-friendly gambling site.
As a matter of fact, using any type of VPN technology to connect to Caxino Casino will be treated as an attempt to circumvent region-based access (the casino’s policy of excluded jurisdictions) and is strictly prohibited.
Caxino Casino will terminate any account that is found to be using a VPN to connect to this gambling site.
What About Bonus Hunting?
The casino awards bonuses and entries to selected promotions in good faith to players who use the platform’s services for entertainment purposes and as a token of appreciation for your loyal play.
In this regard, Caxino Casino has the right to revoke, deny, or withdraw bonuses and entries to promotions from all players who abuse the “spirit of the casino’s offers”.
So, bonus hunting, in terms of bonus abuse – which refers to players who obtain an unfair or unintended advantage by exploiting the casino’s bonus system (e.g., opening multiple accounts to claim multiple bonuses) – is strictly prohibited at Caxino Casino.
In case of a suspected bonus abuse, the casino has the right to cancel a bonus offer, confiscate the winnings (and any existing funds), and terminate or close the player’s account.
When you place bets using your bonus money, you are strictly prohibited from delaying the playing of a game round until after the wagering requirements for that bonus have been met and/or you have deposited new funds.
So, the typical example of bonus abuse (or bonus hunting) is creating multiple accounts in order for multiple offers or other benefits to be claimed.
You can register and hold only one account at Caxino Casino. The platform has the right to close or block any multiple accounts opened in the same name or in any way referable to the same person.
Furthermore, Caxino Casino may void all game rounds that multiple (duplicate) accounts participated in, but it will also apply a 15% administrative fee (but not less than 30 EUR) for every other account you opened.
Trust and Safety Rating: 9.8/10
🛠 Caxino Casino Customer Support
If you need any type of assistance or help, you can reach out to the casino’s customer support via the live chat service and email.
But if you wish to find a solution or solve a problem on your own, you can always go to the casino’s FAQ page, which is absolutely wonderfully written.
At the time of writing our Caxino Casino review, this platform does not offer direct phone support or links to its social media channels.
Live Chat (24/7)
The fastest way to get the needed help and support at Caxino Casino is via the live chat facility, which is available 24/7 in several different languages: English, French, Finnish, and German.
Evening and late-night live support is also available.
At first glance, it might seem to some players that Caxino Casino does not have any live chat button that enables access to this service.
However, you will find the live chat icon located at the bottom of the left-side navigation bar, right next to the digital clock.
The good news is that the live chat feature is also available to non-members. And, of course, we had to carry out the test of the live chat support during our Caxino Casino review.
Once you access this feature, there’s no need to type in your email and name, like many online casinos insist prior to using the live chat. You can simply click on the “Send us a Message” button and start typing your inquiry.
You will be immediately connected to an AI live chat agent, which, believe it or not, left a very pleasant impression on us. The AI chat bot not only answered all our questions promptly, but the replies were also detailed, thorough, non-generic, and friendly in a way.
In other words, they managed to help us every single time we had an inquiry – and we had a lot of them, including the casino’s payment methods, withdrawal limits, loyalty program, VPN usage, etc.
This is something rarely seen in the online casino industry, since most AI chatbots deliver robotic and generic answers, with most of them being unable to understand the real nature of players’ questions, issues, and concerns.
However, if you’re not satisfied with the AI chatbot’s replies, you can always demand to be transferred to a human agent who will also provide you with fast, effective, and helpful responses. More precisely, the response times are not longer than a minute via live chat, which is phenomenal.
Email Support and FAQ
If your issue is not time-sensitive, or you’re dealing with a more complex problem that neither AI chatbot nor a human casino agent can solve through the live chat, then feel free to email the casino staff at support@caxino.com.
Maybe you won’t receive an immediate response, but you can expect casino representatives to get back to you in less than 24 hours.
Sometimes (but rarely), the email response times may take longer, depending on how complex the problem you’re searching the solution for is.
However, before you try to get in touch with the casino team via live chat or email, make sure to check the platform’s detailed, thorough, articulate, and lucid FAQ page.
An FAQ section is divided into the following 8 topic areas: Account, Bonuses, Casino, Deposits & Withdrawals, Games, Mobile Gaming, Responsible Gaming, and Security.
The majority of these topic areas contain many questions and answers that offer valuable information.
In fact, the casino’s FAQ section is so comprehensive and well-written that you will most likely find the answer you’re looking for without ever having to contact the casino’s customer support team.
Customer Support Rating: 9.5/10
📲 User Experience
Look and Feel
If you’re into basic and colorful design, you are definitely going to feel like you’re at home once you visit the Caxino Casino website.
This gambling site features bright, vivid, and vibrant colors – red, light blue, pinkish, and yellow – that ultimately create an entertaining, dynamic, and fun gambling environment.
It is a perfect contrast to the majority of dark-themed online casinos that have flooded the iGaming industry, and we think that the color scheme, simplistic design, and the visually appealing and eye-pleasing aesthetics make Caxino Casino stand out.
Navigation and Functionality
But beyond the looks, Caxino Casino is also a very fast and user-friendly gambling site, featuring intuitive navigation and a clean interface, with all essential categories, tabs, and information conveniently packed on the home page.
Below the main static promotional banner, which invites players to join Caxino Casino and claim the welcome bonus package, you will see a list of available payment methods, the most popular games, the vital promotional and game categories, and some of the software developers.
The left-side pink-reddish navigation panel is quite interesting.
At the top of this panel, besides the two main CTA buttons (Register and Log In), there are only two tabs displaying the two main game categories – Games and Live Casino.
Under these categories, there is a huge empty space until you reach the bottom of the left-side navigation bar, where you will see a hamburger menu (which displays three tabs: casino games, offers (or news), and customer support tab that is basically a live chat button), a digital clock, and the live chat icon.
Once you navigate to the bottom of the home page, you will come across all vital information regarding the casino – from short text about the Caxino Casino itself, general terms and conditions, bonus terms and conditions, licensing, ownership, and responsible gaming policy to payment options, privacy policy, cookie policy, FAQ section, affiliate program, etc.
Caxino Casino also features interesting pages, such as “News and Promotions”, which is kind of a blog page that delivers articles and posts about the casino’s promotional offerings and games, and a “Casino Guide”, where players can find really useful and relevant information regarding multiple Caxino Casino-related topics, such as Random Number Generator (RNG), Return To Player (RTP), Licensing and Regulation, Mobile Deposits and Withdrawals, Spinbox and Double Speed, Tax-Free Winnings, Fair Gaming, Know Your Customer (KYC) Check, and many others.
You can look at it as an expanded version of the platform’s FAQ.
All pages load fast, and, during our Caxino Casino review, we did not experience any freezes or crashes when browsing through this website.
Game Searchability and Language
When you access the game lobby, you’ll be presented with the main game categories – Popular, Slots, Jackpot Games, Live Casino, Table Games, and All Games.
Like we mentioned earlier in our Caxino Casino review, each of these categories features numerous subcategories, allowing players to find the game of their choice effortlessly.
Additionally, there is a convenient search bar, just below the list of the main Caxino Casino game categories. You can use this feature to locate the preferred game based on its title or provider.
Given the fact that Caxino Casino offers multiple game sections, which can be viewed and used as game filtering solutions, you should not have any issues finding the game you wish to play.
Caxino Casino is available in just several languages, featuring different dialects:
- English (with Canadian and New Zealand variations)
- French (with Canadian variation)
- Finnish (Suomi)
Mobile Usability
There is no native or downloadable Caxino Casino mobile app available currently.
However, the entire Caxino Casino website is beautifully mobile-optimized, as the mobile site works like a charm on any iOS or Android device – without any delays, bugs, lags, or other issues.
In other words, Caxino Casino has really nailed it when it comes to user-friendliness on smartphones and tablets.
Since the casino is compatible with virtually all iOS and Android mobile devices, you simply need to type in the casino’s URL in your mobile browser, access your account (or create an account directly from your mobile phone if you don’t already have one), and start your gambling on-the-go.
As long as you have a stable and steady Internet connection, which ensures a smooth and glitch-free mobile experience, you will be able to enjoy thousands of games available at Caxino Casino.
However, we do suggest that you update your OS to the latest version to avoid any potential freezes or crashes, particularly if you plan to play live dealer games.
The mobile site is not overcrowded with a bunch of unneeded distracting pop-up visuals, buttons, and tabs. In fact, the mobile browser-based platform mirrors the desktop version in all of its vital functions – intuitive and straightforward navigation, basic and easy-to-use design, and clean menus.
So, whether you want to play on a desktop or switch it up and play on the mobile site, the differences are almost imperceptible.
All features and menus are exactly where they are supposed to be, games and pages load quickly, and regardless of your mobile screen size, the Caxino Casino website adapts perfectly to any smartphone or tablet resolution.
User Experience Rating: 9.3/10
📝 Caxino Casino Review – Final Verdict
In our Caxino Casino review, as you can see, we split this gambling platform into pieces and analyzed all of its vital details.
With that in mind, we hope that this meticulous and objective Caxino Casino review, performed by our experienced casino professionals, gave you the answers about this online gambling playground that you were looking for.
Let us briefly summarize our impressions about this platform.
Caxino Casino, launched in 2020 and licensed by the Malta Gaming Authority, is undoubtedly a legitimate, safe, and reliable gambling platform.
When you’re dealing with any MGA-licensed online casino, you’re in the right online gambling spot.
Caxino Casino offers a hefty welcome offer that comprises your first five deposits as well as other interesting promotions and bonuses, with the unique and innovative Spinbox feature that distinguishes this platform from all other online casinos.
It delivers a fascinating and well-organized game library of over 7,000 titles catered to both newcomers and seasoned players.
Payment methods are focused strictly on fiat options, as Caxino Casino does not offer any crypto-friendly payment solutions.
The minimum deposit limit of 10 EUR is more than acceptable, while the casino does not impose any maximum payout amounts (unless your winnings exceed 50,000 EUR, in which case the payment will be divided in installments with daily, weekly, and monthly caps).
When all of this is combined with a fantastic mobile site, great customer support, a comprehensive responsible gaming program, reasonable wagering requirements, a fast and intuitive website, and a basic but attractive and colorful design, we can definitely say that Caxino Casino has created an all-inclusive and engaging gaming environment that can satisfy even the most demanding casino enthusiasts.
Like we said at the beginning of this Caxino Casino review, on the surface, the platform looks just like any other regular online casino, but when you take a closer look at all of its features – individually and as a whole – you will quickly realize why Caxino Casino is more than a great online gambling venue.
This is why we rated Caxino Casino high on our grading scale (9.3 points out of 10), and we highly recommend giving it a go.
Final Rating: 9.3/10
WELCOME (MAIN) BONUS PACKAGE
- 100% up to 500 EUR + 500 free spins
- Minimum deposit: 20 EUR
- Wagering requirements: 35x for slots, 70x for table games
